Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Aiden Chien

Aiden Chien

Newmarket,Ontario

Summary

Hardworking employee with customer service, multitasking and time management abilities. I aim to make sure every customer is satisfied and leaves smiling.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Technician

Canada Computers
Newmarket, ON
05.2022 - 03.2024
  • Provided technical support to customers over the phone and in person.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Resolved software-related issues by troubleshooting programs and applications.

Technician/Customer Service Rep

Weed Man Lawn Care
Aurora
08.2021 - 12.2021
  • Inspected properties for weeds, pests, diseases, and other issues that could affect the health of grass or plants.
  • Applied fertilizers and herbicides to lawns according to manufacturer's instructions.
  • Provided advice on proper care of lawns and gardens.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.

Administrative Assistant

Government of Canada
Ottawa
06.2020 - 09.2020
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.

Education

High School Diploma -

Newmarket High School
Newmarket, ON
08.2018

Some College (No Degree) - Bachelor of Commerce (Accounting)

Carleton University

Skills

  • Microsoft Office Suite
  • Customer Service
  • Active Listening
  • Conflict Resolution
  • Analytical Thinking

Certification

  • Worker Health and Safety Awareness, 06/2021, Present
  • French Immersion, 08/2018, Present, Graduated in French Immersion
  • Accessibility for Ontarians with Disabilities Act, 07/2017, Present, Knowledge in accessibility laws and trained to assist disabled persons in Ontario

Languages

English, Native or Bilingual Proficiency

References

References available upon request.

Timeline

Service Technician

Canada Computers
05.2022 - 03.2024

Technician/Customer Service Rep

Weed Man Lawn Care
08.2021 - 12.2021

Administrative Assistant

Government of Canada
06.2020 - 09.2020

High School Diploma -

Newmarket High School

Some College (No Degree) - Bachelor of Commerce (Accounting)

Carleton University
  • Worker Health and Safety Awareness, 06/2021, Present
  • French Immersion, 08/2018, Present, Graduated in French Immersion
  • Accessibility for Ontarians with Disabilities Act, 07/2017, Present, Knowledge in accessibility laws and trained to assist disabled persons in Ontario
Aiden Chien