Hardworking employee with customer service, multitasking and time management abilities. I aim to make sure every customer is satisfied and leaves smiling.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Technician
Canada Computers
Newmarket, ON
05.2022 - 03.2024
Provided technical support to customers over the phone and in person.
Maintained accurate records of service calls, repairs, and parts used.
Diagnosed problems and determined solutions for various customer issues.
Tested repaired items to ensure functionality before returning them to customers.
Resolved software-related issues by troubleshooting programs and applications.
Technician/Customer Service Rep
Weed Man Lawn Care
Aurora
08.2021 - 12.2021
Inspected properties for weeds, pests, diseases, and other issues that could affect the health of grass or plants.
Applied fertilizers and herbicides to lawns according to manufacturer's instructions.
Provided advice on proper care of lawns and gardens.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Greeted customers and provided exceptional customer service.
Provided accurate information about products, prices and services.
Administrative Assistant
Government of Canada
Ottawa
06.2020 - 09.2020
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Processed invoices for payment using accounting software applications.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Updated contact lists regularly when changes occur in employee status or contact information.
Handled confidential documents in an organized fashion according to established protocol.
Education
High School Diploma -
Newmarket High School
Newmarket, ON
08.2018
Some College (No Degree) - Bachelor of Commerce (Accounting)
Carleton University
Skills
Microsoft Office Suite
Customer Service
Active Listening
Conflict Resolution
Analytical Thinking
Certification
Worker Health and Safety Awareness, 06/2021, Present
French Immersion, 08/2018, Present, Graduated in French Immersion
Accessibility for Ontarians with Disabilities Act, 07/2017, Present, Knowledge in accessibility laws and trained to assist disabled persons in Ontario
Languages
English, Native or Bilingual Proficiency
References
References available upon request.
Timeline
Service Technician
Canada Computers
05.2022 - 03.2024
Technician/Customer Service Rep
Weed Man Lawn Care
08.2021 - 12.2021
Administrative Assistant
Government of Canada
06.2020 - 09.2020
High School Diploma -
Newmarket High School
Some College (No Degree) - Bachelor of Commerce (Accounting)
Carleton University
Worker Health and Safety Awareness, 06/2021, Present
French Immersion, 08/2018, Present, Graduated in French Immersion
Accessibility for Ontarians with Disabilities Act, 07/2017, Present, Knowledge in accessibility laws and trained to assist disabled persons in Ontario
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Thennisan ChandrasriThennisan Chandrasri
Department Lead at Canada ComputersDepartment Lead at Canada Computers