Paul Engel
Temple City
Summary
A top-performing Senior Support Analyst with over 20 years of experience in project managing corporate information systems. Strong expertise in large team leadership and supervision, asset management, installations, migrations, and troubleshooting network- and system-related issues. Highly accomplished at delivering projects on time, under budget, and in compliance with corporate standard and regulations by driving high-level team performance and efficiency.
Overview
27
27
years of professional experience
Work History
Service Technician
Sefl Employed
Greater LA Area
05.2025 - Current
Support Analyst
Dexian
07.2024 - 01.2025
- Delivered software and hardware support via Helix ticketing system to resolve user issues efficiently.
- SCE-PC/MAC Hardware and Application Support.
- Supported Oracle and O365 applications to ensure continuous functionality for end-users.
- Managed electrical grid health monitoring software using GE applications to maintain operational oversight.
- Multiple Contract Positions –Looking for long Term Temp or Perm positions.
Technical Support Specialist
Rand Worldwide
11.2023 - 04.2024
- Troubleshot, researched, and provided solutions for clients using Revit, AutoCAD, and Clarity software in Microsoft environment, achieving high customer satisfaction.
- Resolved issues related to installations, licensing, and product functionality, enhancing client experience.
- Working in conjunction with the Technical and Sales teams to recommend solutions related to the AEC industries in a rapidly evolving environment.
- Documenting support cases in Salesforce.
- Developed strong interpersonal relationships with external and internal clients, fostering collaboration and communication.
- Develops company intellectual property, such as blogs, white papers, etc.
- Adhering to the utmost of business ethics to ensure that IMAGINiT maintains its respected image.
- Worked remotely to support client needs
Support Analyst
Gensler
Los Angeles
04.2013 - 04.2023
- Conducted routine hardware and system software audits, ensuring compliance with industry standards and company policies.
- Employed Microsoft tools for integration with Windows Intune to manage PCs and mobile devices from the cloud and onsite.
- Administered Active Directory by managing group policies, user accounts, and distribution groups to ensure efficient access control.
- Supported Intune and Apple Configurator alongside remote system support tools like CmrcViewr, Skype for Business, and various video conferencing systems, enhancing communication and collaboration.
- Monitored LAN and WAN health by troubleshooting network issues and managing static IPs and DHCP.
- Provided software support for Autodesk Revit, AutoCAD, Adobe Creative Suite, Rhino, Maya, and Newforma, facilitating user access and issue resolution.
- Los Angeles, CA
Senior Support Analyst
Technicolor Home Entertainment Services, Inc.
Burbank
10.2009 - 02.2013
- Led asset and project management efforts for a team of six, ensuring timely completion of projects and efficient resource utilization.
- Managed development, deployment, monitoring, maintenance, upgrades, and support of IT systems to ensure operational continuity.
- Administered active directory, group policy, and account management, facilitating user access and security compliance.
- Supported PCs, MACs, and all related peripherals, as well as mobile devices, smartphones, PDAs, Apple, Droid, and Blackberry products.
- Worked in Burbank, CA
Help Desk Supervisor
Thomson/Technicolor
Burbank
07.2006 - 10.2009
- Supported development of Thomson/Technicolor Global Service Center as a self-sufficient helpdesk, enabling level one and two technicians to efficiently resolve and escalate major issues and global outages.
- Provided customer support covering all technology, desktop, and system-related issues and questions.
- Administered Active Directory, managing group policies and creating user accounts and distribution groups to support IT operations.
- Coordinated with user access management (UAM) team to ensure SOX compliance during onboarding and changes to user domain, email, or network access.
- Worked with the Technicolor Service Center and Global Change Management for all global system changes.
- Created documentation for policies, procedures, and ITIL/ITSM global standards to enhance management of information technology systems.
- Burbank, CA
Systems Analyst – Help Desk
Stephen S. Wise Temple Schools
Los Angeles
08.2002 - 07.2006
- Resolved issues related to client PC and MAC software and hardware, and monitored LAN and wireless performance.
- Maintained network and server systems, tape backups, and file, print, and license servers.
- Managed procurement of computers and software, ensuring alignment with budgetary constraints.
- Analyzed technology news and trends to inform team upgrades and campus projects, maintaining budget compliance.
- Los Angeles, CA
Desk Support/Analyst End User Computing
Intel/Xircom Incorporated
Thousand Oaks
11.1998 - 02.2001
- Troubleshot client issues to resolve technical problems efficiently.
- Documented networks, systems, custom applications, and software issues/solutions for reference and training.
- Monitored performance of LAN hardware and software to ensure optimal network functionality.
- Thousand Oaks, CA
Education
Political Science -
University of Nebraska
Omaha, NEElectronics -
Paradise Valley Junior College
Phoenix, AZElectronics -
Valley College
Phoenix, AZA+ Computer Repair Program -
Conejo Valley Adult Education
MAC X Server, Windows Server Administration, Security Plus -
New Horizons
Time Management Training -
Fred Pryor
SharePoint Administration and Configuration Training -
DenverSkills
- Project and Asset Management
- Team Leadership & Collaboration
- Strategic Planning
- Client and Corporate Relations
- System Migration and Security
- Business Development
- Software and Network Support
- Troubleshooting
- Staff Training and Development
- Regulatory Compliance
- Installations, Migrations, and Upgrades
- Inventory Management
- Documentation
- Research
- Hardware and Software Audits
- Deployment
- Presentations & Briefings
- Forecasting and Job Costing
- Windows
- Windows Server
- Active Directory GPO
- Distribution Groups and Account creation
- Mac OS X
- Linux
- IBM AS400
- Microsoft Office Suite
- Project
- Visio
- MS Lync
- Skype for Business
- SharePoint Sharegate
- Lotus Sametime Connect
- Ghost
- Oracle
- Kronos
- ReportSmith
- Scheduall
- SAP Auto Cad
- Citrix Client
- Adobe Acrobat
- Adobe Cloud Suite
- Final Cut
- Autodesk Revit
- Autodesk Revit Architecture
- Autodesk Revit MEP
- Autodesk Revit Structure
- Rhino
- Maya
- Norton
- McAfee
- Trend Micro Virus Scan Clients
- VNC Remote Desktop
- Altiris/Symantec System Management Console
- Veritas Net Backup Data Recovery
- Avaya
- Alcatel
- Shortel Phone Systems
- SMCS
- Maximo Impact
- Touchpaper
- ZenDesk
- Remedy
- ServiceNow Help Desk
- Ethernet and TCP/IP
- Rack Systems
- Routers
- Hubs
- Cable Links
- Wireless configurations
Protocols
- Ethernet
- TCP/IP
- Rack Systems
- Routers
- Wireless configurations
Programs
- Windows
- Windows Server
- Active Directory GPO
- Distribution Groups and Account creation
- Mac OS X
- Linux
- IBM AS400
- Microsoft Office Suite
- Project
- Visio
- MS Lync
- Skype for Business
- SharePoint
- Sharegate
- Lotus Sametime Connect
- Ghost
- Oracle
- Kronos
- ReportSmith
- Scheduall
- SAP
- Auto Cad
- Citrix Client
- Adobe Acrobat
- Adobe Cloud Suite
- Final Cut
- Autodesk Revit
- Autodesk Revit Architecture
- Autodesk Revit MEP
- Autodesk Revit Structure
- Rhino
- Maya
- Norton
- McAfee
- Trend Micro Virus Scan Clients
- VNC Remote Desktop
- Altiris/Symantec System Management Console
- Veritas Net Backup Data Recovery
- Avaya
- Alcatel
- Shortel Phone Systems
- SMCS
- Maximo Impact
- Touchpaper
- ZenDesk
- Remedy
- ServiceNow Help Desk
Timeline
Service Technician
Sefl Employed
05.2025 - Current
Support Analyst
Dexian
07.2024 - 01.2025
Technical Support Specialist
Rand Worldwide
11.2023 - 04.2024
Support Analyst
Gensler
04.2013 - 04.2023
Senior Support Analyst
Technicolor Home Entertainment Services, Inc.
10.2009 - 02.2013
Help Desk Supervisor
Thomson/Technicolor
07.2006 - 10.2009
Systems Analyst – Help Desk
Stephen S. Wise Temple Schools
08.2002 - 07.2006
Desk Support/Analyst End User Computing
Intel/Xircom Incorporated
11.1998 - 02.2001
Political Science -
University of Nebraska
Electronics -
Paradise Valley Junior College
Electronics -
Valley College
A+ Computer Repair Program -
Conejo Valley Adult Education
MAC X Server, Windows Server Administration, Security Plus -
New Horizons
Time Management Training -
Fred Pryor