Ayana Kulmakhanova
Toronto
Summary
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Experienced bartender with a strong background in upscale nightlife environments, including a proven ability to deliver exceptional VIP service through personalized bottle service and attentive customer engagement. Skilled in managing high-volume service during peak hours, handling cash transactions accurately, and collaborating effectively with team members to ensure seamless operations. Known for fostering positive client relationships and contributing to a welcoming atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
VIP Bottle Server
Sky Bar Almaty
2023.03 - 2024.03
- Upsold, Delivered and served bottles to VIP guests.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Developed and maintained relationships with clients to ensure a returning customer base.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
Bartender/Server
The FRIENDS Bar & Terrace
2022.03 - 2023.02
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed bottle service operations, including recommending and serving premium beverages to VIP clientele.
- Collaborated effectively with team members to ensure smooth operations during peak hours and special events.
Education
Associate of Arts - Interactive Media Communication Design
Algonquin College
Ottawa, ON08.2023
Skills
- Upselling Abilities
- Tableside Etiquette
- Promotional Events
- Serving Expertise
- Exceptional Customer Service
- Stress Tolerance
- Cash and POS Handling
- Strong Work Ethic
- Strong Communication Skills
Languages
English
Native or Bilingual
Russian
Native or Bilingual
German
Full Professional
Certification
Smart Serve Ontario
Timeline
VIP Bottle Server
Sky Bar Almaty
2023.03 - 2024.03
Bartender/Server
The FRIENDS Bar & Terrace
2022.03 - 2023.02
Associate of Arts - Interactive Media Communication Design
Algonquin College
Smart Serve Ontario
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