Team-oriented individual eager to employ sales and mentoring skills. Trains sales associates, drives sales and implements process improvements. Strong organizational skills and dedication to delivering exceptional customer service.
Overview
2026
2026
years of professional experience
Work History
Retail Sales Associate
Vans
09.2020 - Current
Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Assisted in maintaining visual merchandising standards to enhance product presentation.
Processed transactions accurately using point-of-sale systems for efficient checkout experiences.
Floor Supervisor/Keyholder
Vans
Trained and mentored new team members on customer service protocols and product knowledge.
Supervised daily operations to ensure adherence to company standards and policies.
Managed inventory levels, conducting regular stock checks to minimize discrepancies.
Implemented visual merchandising strategies to enhance product displays and drive sales.
Supervisor/Bartender Supervisor
Canad Inns Destination Centre Polo Park
11.2023 - Current
Supervised daily operations to ensure adherence to quality and safety standards.
Trained and mentored team members on operational procedures and best practices.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Implemented effective upselling techniques to enhance customer experience and sales.
Water Safety Instructor
Aqua Essence Swim Academy
09.2018 - 08.2024
Instructed diverse age groups in water safety techniques and swimming skills.
Developed engaging lesson plans tailored to students' individual needs and abilities.
Monitored participants' progress, providing constructive feedback to both parents and students to enhance performance.
Education
Gr 12 Advanced Academic Cert -
Sturgeon Heights Collegiate
06.2020
Google IT Support Professional Certificate -
Coursera
06.2023
Skills
Customer satisfaction
POS systems operations
Team leadership
Customer relations
Stock management
Loss prevention
KPI monitoring
Positive attitude
Team management
Accomplishments
Supervised team of 15-20 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
LANGUAGES
English
Native or Bilingual
French
Native or Bilingual
Awards
Honour Roll - Grade 8, 10 and 12, All Star Award - Manitoba Water Polo, Community Activity Service Certificate, Water Safety Instructor