Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ricardo Ramirez

Los Angeles

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.

Overview

8
8
years of professional experience
2017
2017
years of post-secondary education

Work History

Retail Sales Associate

Wireless plus
Los Angeles
01.2025 - Current
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Stocked shelves with merchandise according to company standards.
  • Greeted customers upon entering the store and provided assistance.

Retail sales associate

AT&T
Los Angeles
05.2024 - 01.2025
  • Developed and implemented a customer loyalty program that increased repeat customers by 40%
  • Identified customer needs and provided solutions through product recommendations, resulting in a 25% increase in sales.
  • Maintained a clean, organized, and inviting store environment, resulting in an increase in customer engagement.
  • Used point-of-sale systems to accurately and efficiently process customer transactions.

retail sales associate

Metro by T-mobile
Los Angeles
06.2023 - 05.2024
  • Elevated mobile phone sales by 24% through extensive product knowledge and rapid response to customer inquiries, demonstrating features that align with clients' needs and fostering trust and satisfaction.
  • Increased customer satisfaction scores by 30% through personalized client engagement strategies and proactive problem-solving, enhancing the brand experience and fostering customer loyalty.

Sales Associate

Honda Santa Monica
Santa Monica
05.2022 - 06.2023
  • Boosted store revenue by 20% over a six-month period by developing strategic upselling techniques and providing exceptional customer service, leading to increased average transaction values and repeat business.
  • Enhanced customer satisfaction ratings by 20% through the delivery of elite customer service, responding promptly to client inquiries and resolving concerns efficiently, leading to an increase in positive reviews and repeat business.

Sales associate

Culver City Chevrolet
Culver City
03.2021 - 05.2022
  • Boosted store revenue by 15% over a six-month period by developing strategic upselling techniques and providing exceptional customer service, leading to increased average transaction values and repeat business.
  • Enhanced customer satisfaction ratings by 20% through the delivery of elite customer service, responding promptly to client inquiries and resolving concerns efficiently, leading to an increase in positive reviews and repeat business.

Valet runner

LAZ Parking
West Hollywood
04.2019 - 03.2021
  • Streamlined valet services by efficiently retrieving vehicles within an average timeframe of 3 minutes and providing luggage assistance, contributing to a 20% improvement in customer satisfaction and operational flow.

Greeter

Culver City Honda
Culver City
02.2017 - 04.2019
  • Welcomed over 300 guests daily at a high-traffic retail establishment, providing personalized attention that significantly enhanced customer experience and contributed to a 15% increase in positive feedback scores.

Education

Los Angeles High School
Los Angeles, CA

Skills

  • Computer Skills
  • Communication Skills
  • Customer Satisfaction
  • Customer Service
  • Retail Commerce
  • Customer Loyalty Programs
  • Phone Sales
  • Customer Relationship Management
  • Brand Experience
  • Rapid Response
  • Problem Solving
  • Self Motivation
  • Strategic Thinking
  • Sales
  • Upselling Skills

Languages

  • English
  • Spanish

Timeline

Retail Sales Associate

Wireless plus
01.2025 - Current

Retail sales associate

AT&T
05.2024 - 01.2025

retail sales associate

Metro by T-mobile
06.2023 - 05.2024

Sales Associate

Honda Santa Monica
05.2022 - 06.2023

Sales associate

Culver City Chevrolet
03.2021 - 05.2022

Valet runner

LAZ Parking
04.2019 - 03.2021

Greeter

Culver City Honda
02.2017 - 04.2019

Los Angeles High School

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Ricardo Ramirez