Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aidan Duff

Orange

Summary

Dynamic Assistant Manager at Toast with a proven track record in enhancing customer satisfaction and team collaboration. Skilled in conflict resolution and money handling, I successfully improved operational efficiency and fostered a positive work environment, leading to increased team performance and client retention.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Toast
02.2024 - Current
  • Assisted in daily operations to ensure smooth workflow and team collaboration.
  • Supported management by organizing schedules and coordinating team activities.
  • Resolved customer inquiries promptly, ensuring high satisfaction levels.
  • Maintained accurate records of transactions and employee performance metrics.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Provided training for new team members on company policies and procedures.

Intern

Duff Tile & Stone
01.2019 - Current
  • Collaborated with team members to ensure adherence to safety regulations and construction protocols.
  • Developed workflow improvements that enhanced efficiency in daily operations across multiple projects.
  • Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
  • Identified and fixed issues during phases of production.
  • Established positive relationships with clients through regular communication and attentive service, leading to repeat business opportunities.

Education

Associate of Arts -

California State University, Fullerton
Fullerton, CA
05-2028

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Staff supervision
  • Workload management
  • Conflict resolution
  • Team building
  • Problem-solving
  • Team motivation
  • Sales reporting

Timeline

Assistant Manager

Toast
02.2024 - Current

Intern

Duff Tile & Stone
01.2019 - Current

Associate of Arts -

California State University, Fullerton
Aidan Duff