Aidan Duff
Orange
Summary
Dynamic Assistant Manager at Toast with a proven track record in enhancing customer satisfaction and team collaboration. Skilled in conflict resolution and money handling, I successfully improved operational efficiency and fostered a positive work environment, leading to increased team performance and client retention.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Toast
02.2024 - Current
- Assisted in daily operations to ensure smooth workflow and team collaboration.
- Supported management by organizing schedules and coordinating team activities.
- Resolved customer inquiries promptly, ensuring high satisfaction levels.
- Maintained accurate records of transactions and employee performance metrics.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Provided training for new team members on company policies and procedures.
Intern
Duff Tile & Stone
01.2019 - Current
- Collaborated with team members to ensure adherence to safety regulations and construction protocols.
- Developed workflow improvements that enhanced efficiency in daily operations across multiple projects.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Identified and fixed issues during phases of production.
- Established positive relationships with clients through regular communication and attentive service, leading to repeat business opportunities.
Education
Associate of Arts -
California State University, Fullerton
Fullerton, CA05-2028
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff supervision
- Workload management
- Conflict resolution
- Team building
- Problem-solving
- Team motivation
- Sales reporting
Timeline
Assistant Manager
Toast
02.2024 - Current
Intern
Duff Tile & Stone
01.2019 - Current
Associate of Arts -
California State University, Fullerton