Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

Ahsan Uzair

Ottawa,ON

Summary

Resourceful Representative with knack for building strong client relationships and driving customer satisfaction. Delivered tailored solutions leading to improved client retention and enhanced overall performance. Known for excellent communication skills and proactive approach to problem-solving

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Support Engineer / Account Executive

Motive Technologies Inc
12.2021 - 11.2024
  • Performed proactive system monitoring and maintenance to prevent technical issues and ensure system reliability and performance
  • Implemented system upgrades, patches, and configurations to optimize system functionality and security
  • Handled escalated customer inquiries, ensuring timely resolution, meeting client expectation and satisfaction
  • Coordinated with product development teams to report and resolve recurring technical issues and contribute to product improvement efforts
  • Pro actively monitored recurring issues faced by enterprise accounts, generated reports to visualize where my clients need training and coaching
  • Backend diagnosis of hardware related issues using tools like Redash, ARB Tree, Salesforce
  • Identify opportunities to expand services within existing accounts, working closely with the sales and technical teams to propose new solutions
  • Developed and maintained knowledge base articles (KCS) and documentation to assist customers and internal teams in issue resolution

Team Lead Sales Associate

MILVIK
04.2021 - 12.2021
  • Maintaining my team KPIs while achieving sales target & controlling rejections, shrinkage, attrition
  • Maintaining & keeping track of productivity on hourly basis for sales count and rejections from QA
  • Managed to promote my 2 subordinates in QA and 1 as Team Lead
  • Managing, training 18 resources in an extremely fast pace work environment

Customer Success & Support Executive

LiveChat Worldwide (RVshare LLC)
05.2020 - 03.2021
  • Provided efficient customer support through Salesforce, maintaining AHT, ACR timings
  • Negotiating packages and contracts, handled complaints and company-client relationship for QA
  • Conducted training sessions for junior technical support staff, sharing best practices, technical knowledge, and troubleshooting techniques
  • Maintaining CSAT score above 97%

Education

No Degree - Food Safety Training

Thunder Bay District Health Unit
Ottawa, ON
03-2025

Bachelor of Computer Science -

University of Lahore
02.2019

Skills

  • Food safety
  • Sanitation procedures
  • Allergy awareness
  • Foodservice regulations

Languages

English
Urdu
Hindi

Certification

  • Food Safety Training

Timeline

Technical Support Engineer / Account Executive

Motive Technologies Inc
12.2021 - 11.2024

Team Lead Sales Associate

MILVIK
04.2021 - 12.2021

Customer Success & Support Executive

LiveChat Worldwide (RVshare LLC)
05.2020 - 03.2021

No Degree - Food Safety Training

Thunder Bay District Health Unit

Bachelor of Computer Science -

University of Lahore

Similar Profiles

CREATE PROFILE
Ahsan Uzair