Aaron Rienier Alonzo
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Associate Technical Support Engineer
Trend Micro Inc, The Rockwell Business Center
03.2022 - 06.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
- Served as primary point of contact for support relating to owned solutions and products.
Logistics Assistant
Wuhan Fiberhome Baguio Branch
02.2022 - 03.2022
- Responsible for Monitoring stocks, Replenishing, and Releasing of Fiber home/PLDT products to its technicians.
- Responsible for Daily Stock Reports, Traceability Reports.
- In replenishing of stocks we are also responsible for travelling to different branch to ask for their support in any inadequate materials.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Service Crew Member
McDonald's
02.2017 - 01.2018
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Cooked, prepared and bagged food for customers.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Repaired equipment quickly and accurately, consistently inspecting work to verify functionality and correctness.
Education
Bachelor of Science - Information Technology
University of The Cordilleras
Gov. Pack Rd, Baguio, Benguet, Philippines 260010.2021
Skills
- Issue Resolution
- Application Support
- Technical Troubleshooting
- Safe Handling Standards
- Basic Food Preparation
- Food Safety
- Cleaning and Sanitizing
- Performance Improvement
Languages
English
Professional Working
Timeline
Associate Technical Support Engineer
Trend Micro Inc, The Rockwell Business Center
03.2022 - 06.2022
Logistics Assistant
Wuhan Fiberhome Baguio Branch
02.2022 - 03.2022
Service Crew Member
McDonald's
02.2017 - 01.2018
Bachelor of Science - Information Technology
University of The Cordilleras
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