Summary
Overview
Work History
Education
Skills
Languages
Sports and Basketball
Timeline
Generic

AHSAN KHAN

Windsor,Ontario

Summary

Motivated and tech-savvy individual seeking a position as a Technical Support Specialist to combine strong customer service experience with technical knowledge in computer systems, networking, and troubleshooting to support end-users and contribute to organizational success.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Sutherland Global Services
07.2024 - 03.2025
  • Delivered technical and customer support via phone and live chat
  • Resolved service-related issues using CRM platforms and multitasking tools
  • Maintained high satisfaction scores through professional communication and fast resolutions

Co-op Student – Mobile Technician Assistant

Mobilinq
01.2021 - 06.2021
  • Provided basic troubleshooting and diagnostics for mobile devices
  • Assisted in customer support, sales, and organizing inventory

Retail Sales Associate

The Bay Inc.
04.2022 - 06.2024
  • Assisted customers with product information and promoted loyalty programs
  • Managed cash handling and ensured accuracy at point of sale
  • Maintained organized and clean sales floors

Retail Sales Associate (Seasonal)

Stokes Inc.
12.2021 - 03.2022
  • Provided excellent customer service and met individual sales targets
  • Supported stock management and store layout organization

Education

Computer Systems Technology - Networking

St. Clair College
Windsor, ON
04.2025

High School Diploma -

Vincent Massey Secondary School
Windsor, ON
06.2021

Skills

  • PC and laptop troubleshooting
  • System imaging
  • Hardware diagnostics
  • Installation and configuration of Windows
  • Linux
  • MacOS environments
  • Virtualization using VMware
  • Hyper-V
  • Basic scripting with PowerShell
  • Batch files for task automation
  • Understanding of cybersecurity fundamentals
  • Antivirus
  • Encryption
  • Secure configurations
  • Networking basics
  • TCP/IP
  • Subnetting
  • LAN/WAN setup
  • Router and switch fundamentals
  • IT support
  • Help desk operations
  • Customer service focus
  • Mobile OS troubleshooting
  • Android
  • IOS
  • Proficient with Microsoft Office Suite
  • Word
  • Excel
  • PowerPoint
  • Familiarity with Active Directory
  • DHCP
  • DNS

Languages

English
Native or Bilingual

Sports and Basketball

A passionate sports enthusiast with a particular love for basketball. Enjoys staying active through regular games, which help build teamwork, strategic thinking, and discipline. Follows professional sports leagues and values the role of athletics in promoting physical and mental well-being.

Timeline

Customer Service Associate

Sutherland Global Services
07.2024 - 03.2025

Retail Sales Associate

The Bay Inc.
04.2022 - 06.2024

Retail Sales Associate (Seasonal)

Stokes Inc.
12.2021 - 03.2022

Co-op Student – Mobile Technician Assistant

Mobilinq
01.2021 - 06.2021

Computer Systems Technology - Networking

St. Clair College

High School Diploma -

Vincent Massey Secondary School

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AHSAN KHAN