Summary
Overview
Work History
Education
Skills
Certification
Soft Skills
Additional Information
Languages
Timeline
Hi, I’m

Devkumar Patel

Timmins,Canada

Summary

I'm a dedicated and hands-on IT Support Technician with real-world experience troubleshooting hardware, software, and networking issues. I enjoy helping people solve technical problems and keeping systems running smoothly. Whether it’s fixing a desktop, managing user accounts in Active Directory, or responding to remote support requests, I bring a strong work ethic and a focus on delivering helpful, timely support. I’m currently looking for a role where I can continue learning and make a meaningful contribution to a professional IT team.

Overview

4
years of professional experience
1
Certification

Work History

Mr. Sub

Customer Service Associate
Current

Job overview

  • Helped customers in a fast-paced environment and handled payment systems
  • Improved communication skills and learned to simplify tech for non-technical users

Vinspire Agrotech PVT. LTD

Help Desk Technician
01.2021 - 01.2023

Job overview

  • Delivered Tier 1 & Tier 2 technical support to 200+ internal users via phone, email, and remote desktop tools
  • Diagnosed and resolved issues related to hardware, OS, Microsoft Office, VPN, and printers
  • Created and managed AD user accounts, distribution lists, and access rights
  • Imaged and configured laptops/desktops for new employees using MDT
  • Coordinated with global IT teams for escalated incidents and follow-up resolutions

Education

Northern College of Applied Arts And Technology
South Porcupine

GED
09-2025

University Overview

Skills

  • Operating Systems & Support: Windows 10/11, macOS, Linux, mobile devices, remote tools like TeamViewer and AnyDesk
  • Systems Administration: Active Directory, Group Policies, Microsoft 365, DNS, DHCP, account management
  • Hardware Support: Laptop/desktop troubleshooting, printer setup, imaging tools (Clonezilla, MDT), upgrades
  • Networking & Tools: TCP/IP basics, VPN setup, patching, RMM tools (eg, ConnectWise), ticketing systems
  • Cloud & Security: Microsoft 365 admin, Azure basics, MFA, antivirus and endpoint protection, security best practices

Certification

  • CompTIA Security+ (Pursuing)
  • Cisco CCNA: Introduction to Networks – Issued 2024-04
  • Cisco CCNA: Switching, Routing, and Wireless Essentials – Issued 2024-08
  • Cisco CCNA: Enterprise Networking, Security, and Automation – Issued 2025-04
  • Cisco CyberOps Associate – Issued 2024-08
  • Cisco IT Essentials – Issued 2024-04

Soft Skills

Soft Skills
  • Clear and friendly communicator with users of all technical levels
  • Strong attention to detail when solving problems or documenting fixes
  • Team player who’s always willing to learn and help others
  • Good at organizing work, following processes, and managing time

Additional Information

Additional Information
  • G-Class Ontario driver's license; willing to travel or work on-site when needed
  • Building a home lab with Windows Server, AD, and networking tools for continuous learning
  • Actively looking for Help Desk, IT Support, or Junior Sysadmin roles

Languages

English
Full Professional

Timeline

Help Desk Technician
Vinspire Agrotech PVT. LTD
01.2021 - 01.2023
Customer Service Associate
Mr. Sub
Current
Northern College of Applied Arts And Technology
GED

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