Ahmed Hollandi
Summary
Accomplished Fraud Detection and Mitigation professional with over five years of experience at Scotiabank in fraud detection and incident management, seeking to excel as a Security Operator. Skilled in leveraging advanced analytical tools to monitor, triage, and mitigate risks, ensuring the protection of bank assets and compliance with regulatory standards. Dedicated to fostering Scotiabank's customer-focused, inclusive culture while delivering actionable insights and collaborating with stakeholders to maintain a secure and high-performing environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Detection Analyst
Scotiabank
05.2022 - Current
- Monitor and analyze high-volume transactional data using Splunk and PRM to identify and investigate fraud patterns (e.g., credit card fraud, wire fraud, identity theft), reducing unauthorized transaction losses by 10% through real-time alert strategies
- Triage and action high-priority fraud incidents within strict SLAs, coordinating with Corporate Security, Private Banking, and external partners (e.g., OFI, Interac) to mitigate financial and reputational risks
- Conduct due diligence on high-risk transactions (e.g., deposits, wire payments, crypto transfers), performing KYC/EDD assessments, STR submissions, and offboarding high-risk clients with confirmed fraudulent activity
- Document and communicate fraud incidents through detailed reports to internal teams, Other Financial Institutions, and Interac, maintaining compliance with regulatory requirements and bank policies
- Collaborate with internal partners to share insights on fraud trends, prevention strategies, and submission of After Action Reports when requested by management
Senior Fraud Analyst / Disputes Advisor (merger)
Scotiabank
03.2020 - 05.2022
- Served as the primary point of contact for customer fraud inquiries, securing accounts by facilitating card replacements and documenting cases with high accuracy
- Adjudicated complex merchant disputes for credit card transactions, ranking in the top 5% for resolution efficiency and calls per hour
- Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
- Contributed to pilot projects to improve fraud detection workflows, maintaining top-tier performance metrics and achieving high customer satisfaction (OSAT)
- Mentored new analysts on fraud detection techniques and departmental procedures, enhancing team performance and process efficiency
- Ensured compliance with Canadian banking regulations and internal policies, maintaining accurate case documentation and reporting
IT Service Agent
Xerox Inc.
12.2016 - 01.2020
- Provided technical support for software, hardware, and network issues, achieving departmental targets for four consecutive quarters and earning recognition for outstanding customer service
- Developed troubleshooting and communication skills, laying a foundation for effective incident response and client interaction
Wireless Technical Support Agent
Rogers Inc.
11.2011 - 10.2015
- Provided technical support for wireless devices and network connectivity issues, maintaining high customer satisfaction scores
- Collaborated with network operations teams to escalate and resolve service outages and connectivity problems
Security Guard
Intelligarde Securities
05.2010 - 11.2011
- Conducted patrols and responded to alarms at residential and industrial sites, including high-profile events (e.g., G-20 Summit, Annual Christmas Parade), ensuring site security and deterring criminal activity
- Prepared concise incident reports and daily logs, escalating issues to law enforcement and management per strict protocols
- Applied de-escalation techniques and Trespass to Property Act knowledge to manage conflicts effectively
Education
Bachelor of Commerce -
Athabasca University
Athabasca, AB04.2009
Skills
- Fraud Detection & Risk Management: Transaction monitoring, risk assessment, incident triage, and mitigation
- Technical Proficiencies: Splunk, PRM, AS400, TSYS, Intralink, FFT, Scene, OAS, TU, Microsoft Office Suite
- Regulatory Compliance: AML/KYC/EDD, Suspicious Transactions Reports, Canadian banking regulations, incident reporting protocols
- Stakeholder Engagement: Coordination with Other Financial Institutions, Interac, and internal teams (eg, Corporate Security, Private Banking, Branches, Fraud Threat Management, Fraud Deterrence, Central Intake)
- Analytical Skills: Pattern/trend identification, data-driven investigations, evidence preparation for retail branches and internal stakeholders
Certification
- Coursera Incident Response Certificate | August 2024
- AML Training and STR Submissions | 2023
- Ontario Security Guard License | Ministry of the Solicitor General, 2010 (Expired)
- Standard First Aid & Basic CPR | Canadian Red Cross (Expired)
- IBM Professional Cybersecurity Analyst Certificate | November 2024
- CompTIA A+ | 2014
Accomplishments
- Achieved a Score of 3/3 Annual Performance Review in 2022 and 2023.
- Several Agent of the Month Recognitions in 2023, 2024 and 2025.
Timeline
Senior Detection Analyst
Scotiabank
05.2022 - Current
Senior Fraud Analyst / Disputes Advisor (merger)
Scotiabank
03.2020 - 05.2022
IT Service Agent
Xerox Inc.
12.2016 - 01.2020
Wireless Technical Support Agent
Rogers Inc.
11.2011 - 10.2015
Security Guard
Intelligarde Securities
05.2010 - 11.2011
Bachelor of Commerce -
Athabasca University
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