Ahmed Salim
Toronto,Canada
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably as a PC Express Manager at Loblaws, and Sales Managment at Cole Haan. With a proven ability to resolve conflicts and enhance customer satisfaction through effective communication and strategic problem-solving. Skilled in project management and financial coordination, driving operational success and fostering team collaboration.
Overview
5
5
years of professional experience
Work History
Sales Management
Cole Haan
Toronto, Canada
11.2024 - Current
- Served as Sales Lead at Cole Haan, supporting management in driving sales, leading the team, and ensuring an exceptional customer experience
- Assisted with training, visual merchandising, inventory control, and acted as the point person in management's absence to maintain smooth daily operations
PC Express Manager
Loblaws
Toronto, Canada
04.2021 - 04.2024
- Managed all customer complaints, refund requests, and inquiries, ensuring prompt and effective resolution
- Actively listened to customer concerns, providing empathetic support and clear communication throughout the process
- Collaborated with team members to implement solutions and improve service quality, aiming to enhance overall customer satisfaction and loyalty
- Maintained detailed records of interactions to identify trends and inform future customer service strategies
Stand Manager
Aramark/Legends Rogers Center
Toronto, Canada
10.2022 - 09.2023
- Supervised a team of 10-15 employees in a retail environment, ensuring task assignments and active engagement at all times
- Managed clock-in procedures and scheduling while prioritizing a positive customer experience
Office Administrator
Blaney McMurtry
Toronto, Canada
09.2020 - 12.2021
- Performing filing, scanning, and copying tasks while utilizing Microsoft Word, Excel, and PowerPoint
- Additionally, managing invoices and checks
Project Coordinator
Conservative Party of Canada
Toronto, Canada
01.2021
- Oversaw the marketing team's efforts related to promotions and media initiatives
- Managed financial operations to ensure timely payment of employee wages
- Collaborated with team members to align marketing strategies with budgetary goals
Education
Sociology/Business Law
Toronto Metropolitan University
Toronto, Canada05.2025
OSSD -
David and Mary Thompson
Toronto, CA06.2021
Skills
- Team Leadership & Staff Management
- Customer Service & Conflict Resolution
- Office Administration
- Retail & Sales Operations
- Financial Coordination
- Project & Marketing Support
- Technical Proficiency
- Communication & Collaboration
- Project management
- Market research
- Data analysis
- Relationship building
- Strategy development
Languages
- English
- Arabic
- Swahili
- Turkish
Timeline
Sales Management
Cole Haan
11.2024 - Current
Stand Manager
Aramark/Legends Rogers Center
10.2022 - 09.2023
PC Express Manager
Loblaws
04.2021 - 04.2024
Project Coordinator
Conservative Party of Canada
01.2021
Office Administrator
Blaney McMurtry
09.2020 - 12.2021
Sociology/Business Law
Toronto Metropolitan University
OSSD -
David and Mary Thompson
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