Summary
Overview
Work History
Education
Skills
Certification
Languages
About Me
Timeline
Generic
Ahmed Saeed

Ahmed Saeed

Niagara Falls,Canada

Summary

Friendly and customer-focused individual with excellent communication skills and a positive attitude, seeking a customer service position to provide exceptional service and support to customers while driving sales and contributing to the success of the team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Lazeez Shawarma
Mississauga, ON
01.2022 - 01.2023
  • Operated cash registers, processed sales transactions, and issued receipts to customers.
  • Handled returns, exchanges, and refunds in accordance with restaurant policies.
  • Collaborated with kitchen and waitstaff to ensure smooth operation and timely service.
  • Assisted in training new cashiers on register operations and customer service protocols.
  • Monitored inventory levels of cash register supplies and informed management of any shortages.

Host/Server

Malak restaurant
Sudan
01.2021 - 01.2022
  • Greet and seat guests promptly, managing reservations and waitlists to optimize table turnover.
  • Provide menus and information about daily specials, answering guest inquiries.
  • Accurately take and relay food and beverage orders, ensuring timely delivery.
  • Offer attentive service, regularly checking on guests and addressing any issues.
  • Process payments using POS systems, handling cash, credit, and debit transactions.
  • Assist with table setup and maintaining cleanliness of dining areas.

Guest Service Agent

Corintha Hotel
Sudan
01.2020 - 01.2021
  • Greet and assist guests with check-in/check-out processes, ensuring a seamless and pleasant experience.
  • Handle guest inquiries and resolve complaints in a professional and efficient manner.
  • Coordinate with housekeeping and maintenance departments to ensure rooms are prepared for guest arrivals.
  • Process payments, manage reservations, and maintain accurate records using hotel management software.
  • Provide information about local attractions, services, and activities to enhance the guest experience.
  • Monitor and manage front desk operations, ensuring compliance with hotel policies and procedures.

Front Desk Agent

Al Salam Hotel
Sudan
01.2019 - 01.2020
  • Greeted visitors and provided information about the organization’s services.
  • Assisted with administrative tasks, including answering phones and managing the reception area.
  • Helped coordinate events and schedules, ensuring smooth operations.

Education

High School Diploma - undefined

01.2018

Skills

  • Fluent in English and Arabic
  • Efficient in managing multiple tasks and working under pressure
  • Excellent communication and interpersonal skills
  • Detail-oriented with a strong commitment to safety and quality
  • Quick learner with the ability to adapt to new environments and procedures
  • Skilled in establishing strong relationships and maintaining open communication with clients
  • Experienced in working efficiently within team environments to maintain high productivity levels
  • Basic computer skills (Microsoft Office, email, internet)

Certification

G2

Languages

English
Arabic

About Me

I am skilled in mathematics and money handling. I have excellent interpersonal skills and can work well as part of a team. I'm also good at problem-solving and can handle difficult situations calmly and smoothly. I work well under pressure, have strong calculation abilities, and I'm proficient in using computers.

Timeline

Cashier

Lazeez Shawarma
01.2022 - 01.2023

Host/Server

Malak restaurant
01.2021 - 01.2022

Guest Service Agent

Corintha Hotel
01.2020 - 01.2021

Front Desk Agent

Al Salam Hotel
01.2019 - 01.2020

High School Diploma - undefined

Ahmed Saeed