Ahmed Saeed
Niagara Falls,Canada
Summary
Friendly and customer-focused individual with excellent communication skills and a positive attitude, seeking a customer service position to provide exceptional service and support to customers while driving sales and contributing to the success of the team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Lazeez Shawarma
Mississauga, ON
01.2022 - 01.2023
- Operated cash registers, processed sales transactions, and issued receipts to customers.
- Handled returns, exchanges, and refunds in accordance with restaurant policies.
- Collaborated with kitchen and waitstaff to ensure smooth operation and timely service.
- Assisted in training new cashiers on register operations and customer service protocols.
- Monitored inventory levels of cash register supplies and informed management of any shortages.
Host/Server
Malak restaurant
Sudan
01.2021 - 01.2022
- Greet and seat guests promptly, managing reservations and waitlists to optimize table turnover.
- Provide menus and information about daily specials, answering guest inquiries.
- Accurately take and relay food and beverage orders, ensuring timely delivery.
- Offer attentive service, regularly checking on guests and addressing any issues.
- Process payments using POS systems, handling cash, credit, and debit transactions.
- Assist with table setup and maintaining cleanliness of dining areas.
Guest Service Agent
Corintha Hotel
Sudan
01.2020 - 01.2021
- Greet and assist guests with check-in/check-out processes, ensuring a seamless and pleasant experience.
- Handle guest inquiries and resolve complaints in a professional and efficient manner.
- Coordinate with housekeeping and maintenance departments to ensure rooms are prepared for guest arrivals.
- Process payments, manage reservations, and maintain accurate records using hotel management software.
- Provide information about local attractions, services, and activities to enhance the guest experience.
- Monitor and manage front desk operations, ensuring compliance with hotel policies and procedures.
Front Desk Agent
Al Salam Hotel
Sudan
01.2019 - 01.2020
- Greeted visitors and provided information about the organization’s services.
- Assisted with administrative tasks, including answering phones and managing the reception area.
- Helped coordinate events and schedules, ensuring smooth operations.
Education
High School Diploma - undefined
01.2018
Skills
- Fluent in English and Arabic
- Efficient in managing multiple tasks and working under pressure
- Excellent communication and interpersonal skills
- Detail-oriented with a strong commitment to safety and quality
- Quick learner with the ability to adapt to new environments and procedures
- Skilled in establishing strong relationships and maintaining open communication with clients
- Experienced in working efficiently within team environments to maintain high productivity levels
- Basic computer skills (Microsoft Office, email, internet)
Certification
G2
Languages
English
Arabic
About Me
I am skilled in mathematics and money handling. I have excellent interpersonal skills and can work well as part of a team. I'm also good at problem-solving and can handle difficult situations calmly and smoothly. I work well under pressure, have strong calculation abilities, and I'm proficient in using computers.
Timeline
Cashier
Lazeez Shawarma
01.2022 - 01.2023
Host/Server
Malak restaurant
01.2021 - 01.2022
Guest Service Agent
Corintha Hotel
01.2020 - 01.2021
Front Desk Agent
Al Salam Hotel
01.2019 - 01.2020