Ahmed Elkatib
Los Angeles
Summary
Master’s student in Cybersecurity with a strong foundation in Computer Science and hands-on experience in programming, systems troubleshooting, and business analysis. Expertise includes identifying vulnerabilities, analyzing systems, and implementing secure solutions to enhance organizational security. Trilingual in Arabic, English, and Spanish, with strong problem-solving and communication skills suitable for collaborative environments. Actively pursuing entry-level cybersecurity roles such as SOC Analyst, Security Engineer, or IT Security Specialist to leverage skills and contribute to safeguarding digital assets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Amazon.com
11.2017 - Current
- Resolved customer issues efficiently while managing time-sensitive Amazon Fresh deliveries.
- Demonstrated strong communication skills, handling thousands of customer interactions.
- Applied technical and analytical skills to troubleshoot delivery system issues.
Business Analyst / Manager
Jubilee Travel Plaza
11.2014 - 07.2016
- Conducted business process analysis to improve operational efficiency and profitability.
- Trained staff on retail management software and ensured compliance with company systems.
- Managed inventory and performed audits, improving accuracy and reducing shrinkage.
Team Member, EcoCar2 Computer Science Project
California State University
09.2012 - 03.2014
- Designed UI and software applications for Chevrolet Malibu EcoCar2 project.
- Collaborated with engineers on embedded systems, contributing to award-winning design.
- Supported faculty with grading/admin tasks, demonstrating leadership and technical communication.
Satellite Technician
Dish Network, LLC
04.2006 - 07.2013
- Installed and troubleshot satellite communication systems, ensuring high-quality service.
- Worked with embedded systems in set-top boxes, diagnosing and resolving hardware/software issues.
- Trained and mentored new technicians in field operations.
Education
M.D. - Cybersecurity Operatiotions And Leadership
University of San Diego
San Diego, CA04-2026
Bachelor of Science - Computer Science
California State University, Los Angeles
Los Angeles, CA05-2014
A.S. - Math/Physics
Crafton Hills College
Yucaipa, CA01.2006
Skills
- Cybersecurity tools proficiency
- Programming in Python, Java, and JavaScript
- Experienced in Linux and Windows operating systems
- In progress: CompTIA Security
- Languages: Fluent Arabic & English; Advanced Spanish
Certification
- CompTIA A+ (active)
- [Add Security+ / CEH / other planned certifications]
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Associate
Amazon.com
11.2017 - Current
Business Analyst / Manager
Jubilee Travel Plaza
11.2014 - 07.2016
Team Member, EcoCar2 Computer Science Project
California State University
09.2012 - 03.2014
Satellite Technician
Dish Network, LLC
04.2006 - 07.2013
A.S. - Math/Physics
Crafton Hills College
M.D. - Cybersecurity Operatiotions And Leadership
University of San Diego
Bachelor of Science - Computer Science
California State University, Los Angeles
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