Ahmed Elkatib
Los Angeles
Summary
Dynamic SOC Analyst with a proven track record at BeyondID, excelling in security analysis and incident response. Adept at collaborating cross-functionally to enhance security protocols, I leverage my expertise in threat assessment and customer service to drive compliance and protect organizational assets. Fluent in Arabic and English, I bring strong technical communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SOC Analyst
BeyondID
Los Angeles
03.2023 - 08.2025
- Monitored and analyzed security incidents to identify potential threats.
- Responded to alerts and investigated suspicious activities in real-time.
- Collaborated with IT teams to enhance security protocols and tools.
- Documented security events and reported findings to management promptly.
- Conducted threat assessments to evaluate vulnerabilities in systems.
- Developed response plans for various security incidents and breaches.
- Assisted in maintaining compliance with industry regulations and standards.
Customer Service Representative
Public Storage
05.2019 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Business Analyst / Manager
Jubilee Travel Plaza
11.2014 - 07.2016
- Conducted business process analysis to improve operational efficiency and profitability.
- Trained staff on retail management software and ensured compliance with company systems.
- Managed inventory and performed audits, improving accuracy and reducing shrinkage.
- Analyzed complex data sets to identify trends and opportunities for process improvement.
- Collaborated with cross-functional teams to implement company-wide initiatives aimed at driving business growth.
Team Member, EcoCar2 Computer Science Project
California State University
09.2012 - 03.2014
- Designed UI and software applications for Chevrolet Malibu EcoCar2 project.
- Collaborated with engineers on embedded systems, contributing to award-winning design.
- Supported faculty with grading/admin tasks, demonstrating leadership and technical communication.
Education
M.D. - Cybersecurity Operatiotions And Leadership
University of San Diego
San Diego, CA04-2026
Bachelor of Science - Computer Science
California State University, Los Angeles
Los Angeles, CA05-2014
A.S. - Math/Physics
Crafton Hills College
Yucaipa, CA01.2006
Skills
- Cybersecurity tools proficiency
- Security analysis
- Incident response
- Threat assessment
- System vulnerabilities
- Data analysis
- Technical communication
- Customer service
- Cross-functional collaboration
- Forensic investigation
- Network monitoring
- Security policies
- Penetration testing
- Metasploit framework
- Threat intelligence
- SIEM management
- Wireshark usage
- Social engineering
- Intrusion detection
- Nmap scanning
- Python programming
- Compliance standards
- Digital forensics
- Risk management
- Ethical hacking
- IoT security
- Cybersecurity frameworks
- Programming in Python, Java, and JavaScript
- Experienced in Linux and Windows operating systems
- In progress: CompTIA Security
- Languages: Fluent Arabic & English; Advanced Spanish
Languages
- English
- Arabic
- Spanish
Certification
- CompTIA A+ (active)
- Security+ (in progress)
Timeline
SOC Analyst
BeyondID
03.2023 - 08.2025
Customer Service Representative
Public Storage
05.2019 - 11.2022
Business Analyst / Manager
Jubilee Travel Plaza
11.2014 - 07.2016
Team Member, EcoCar2 Computer Science Project
California State University
09.2012 - 03.2014
M.D. - Cybersecurity Operatiotions And Leadership
University of San Diego
Bachelor of Science - Computer Science
California State University, Los Angeles
A.S. - Math/Physics
Crafton Hills College