AHMED ASIF MOSTAKIM
Toronto,Canada
Summary
Highly motivated and customer-focused Sales Support Representative with over 4 years of experience in luxury automotive dealerships, hospitality and customer service. Skilled in sales operations, vehicle inventory management, customer deliveries, cross-functional coordination and providing exceptional customer experiences in fast-paced environments. Proven ability to support sales teams, maintain efficient dealership operations, and build strong relationships with customers and colleagues. Recognized for professionalism, attention to detail, problem-solving, and delivering high-quality service while contributing to business growth and operational excellence.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Sales Support Representative
Don Valley North Lexus
Toronto, ON
06.2026 - Current
- Support the daily operations of the Sales Department by coordinating vehicle movement and inventory.
- Prepare sold vehicles for customer delivery, ensuring they meet dealership quality standards.
- Coordinate with the Sales, Service, Detail, and Parts departments to ensure smooth vehicle deliveries.
- Maintain the presentation and organization of new and pre-owned vehicle inventory.
- Assist Sales Consultants with vehicle retrievals, test drives, and customer appointments.
- Track vehicle locations, keys, and delivery status to improve operational efficiency.
- Provide exceptional customer service in a fast-paced luxury dealership environment.
- Ensure the sales lot remains organized, clean, and customer-ready at all times.
- Assist with dealership events, vehicle transfers, and inventory audits as required.
Service Associate
Don Valley North Lexus
Toronto, Canada
01.2025 - 06.2026
- Delivered premium customer service to 80+ clients daily, improving customer satisfaction and retention
- Coordinate service appointments, vehicle intake and customer communication with a strong focus on efficiency and accuracy
- Utilize PBS Systems (Dealer Management System) to manage service orders, customer profiles, and workflow tracking
- Liaise between technicians and clients to provide timely updates and resolve service-related inquiries
- Support valet operations during peak periods by handling vehicle movement, parking coordination, and customer drop-off/pick-up
- Maintain a professional and customer-first approach in high-volume situations, contributing to overall client satisfaction
- Ensure attention to detail while managing multiple tasks in a fast-paced service environment
- Weins Auto Group
Sales & Marketing Executive
OSL Retail Services
Toronto, Canada
11.2024 - 01.2025
- Drive customer acquisition through direct engagement and product demonstrations for subscription-based services
- Consistently achieve performance targets by applying effective sales strategies and communication techniques
- Build rapport with diverse customer groups, enhancing brand trust and conversion rates
- Manage promotional setups and ensure strong visual presentation aligned with brand standards
- Maintain in-depth product knowledge to deliver accurate and compelling information
Autonomous Vehicle Operator
Gatik AI, Inc.
Toronto, Canada
02.2023 - 12.2024
- Oversaw safe operation of autonomous delivery vehicles, ensuring compliance with safety and operational protocols
- Conducted detailed pre- and post-operation inspections to maintain vehicle readiness
- Documented operational data to support continuous improvement in logistics performance
- Collaborated with engineering and operations teams to enhance system reliability
- Demonstrated strong accountability and attention to detail in a technology-driven environment
Valet Team Lead
Northern Valet
Toronto, Canada
02.2021 - 02.2023
- Led valet operations in a high-volume luxury hotel setting, ensuring seamless guest arrivals and departures
- Supervised, coached, and trained team members to uphold premium service standards
- Streamlined parking logistics to improve efficiency and minimize guest wait times
- Addressed guest inquiries and concerns with professionalism, maintaining high satisfaction levels
- Partnered with front desk and concierge teams to deliver a coordinated guest experience
- Four Seasons Hotel
Equipment Manager
Sportstar
Toronto, Canada
03.2020 - 01.2021
- Managed inventory control, maintenance, and distribution of equipment across multiple events
- Coordinated logistics to ensure timely delivery and operational readiness
- Monitored equipment condition and implemented quality control measures
- Supported smooth execution of events through effective planning and organization
- Applewood Inc.
Restaurant Attendant
InterContinental Toronto Centre
Toronto, Canada
05.2018 - 11.2020
- Delivered attentive and personalized service within a fast-paced hotel dining environment
- Supported food and beverage operations, ensuring timely service and operational consistency
- Maintained cleanliness and compliance with hospitality and safety standards
- Collaborated with cross-functional teams to enhance service delivery
- Responded promptly to guest needs, contributing to a positive dining experience
Education
Bachelor of Computer Science -
York University
Toronto, ONComputer Networking and Technical Support -
Seneca College
Toronto, ONSkills
- HTML
- CSS
- PHP
- Java
- Microsoft Office Suite
- Adobe Photoshop
- Adobe Illustrator
- Opera PMS
- StayNTouch
- NetSuite
- PBS Systems
- Linux
- VMware
- Technical Support
- Server Operations
- Strong communication skills
- Interpersonal skills
- Leadership
- Customer-focused
- Adaptability
- Solution-oriented mindset
- Detail-oriented
- Operational excellence
- Continuous improvement
Certification
- Google IT Support Professional Certificate - Google
- Introduction to Hardware and Operating Systems - IBM (Coursera)
- Data Science Foundations - IBM (Coursera)
Accomplishments
- Led valet team operations in a luxury hotel serving high-profile and VIP guests.
- Consistently delivered high customer satisfaction in fast-paced service environments.
- Improved workflow efficiency through effective use of PBS and operational systems.
- Demonstrated leadership across hospitality, automotive, and tech-driven roles.
Timeline
Sales Support Representative
Don Valley North Lexus
06.2026 - Current
Service Associate
Don Valley North Lexus
01.2025 - 06.2026
Sales & Marketing Executive
OSL Retail Services
11.2024 - 01.2025
Autonomous Vehicle Operator
Gatik AI, Inc.
02.2023 - 12.2024
Valet Team Lead
Northern Valet
02.2021 - 02.2023
Equipment Manager
Sportstar
03.2020 - 01.2021
Restaurant Attendant
InterContinental Toronto Centre
05.2018 - 11.2020
Bachelor of Computer Science -
York University
Computer Networking and Technical Support -
Seneca College