Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmed Akinyo

Summary

Dynamic property management professional with a proven track record at Hazems Nigeria Limited, excelling in tenant relations and safety compliance. Skilled in Yardi software and vendor coordination, I enhanced tenant satisfaction by swiftly resolving maintenance issues and fostering community engagement, achieving high retention rates through exceptional customer service and effective problem-solving.

Overview

9
9
years of professional experience

Work History

Resident Manager

Hazems Nigeria Limited
05.2019 - 04.2025
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
  • Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
  • Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
  • Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
  • Managed daily operations, ensuring smooth functioning of the residential complex.
  • Organized community events that fostered resident engagement, promoting a strong sense of camaraderie among neighbors.
  • Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
  • Used Yardi to maintain resident database of personal information, repairs and lease agreements.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.

Assistant Resident Manager

Hazems Nig Limited
06.2016 - 05.2019
  • Organized resident events to promote community engagement and foster a sense of belonging among tenants.
  • Assisted in budget development by monitoring expenses and providing recommendations for cost-saving measures.
  • Collaborated with maintenance staff to prioritize work orders, delivering efficient service to residents.
  • Coordinated move-in/move-out logistics, decreasing unit turnover time and increasing potential rental income.
  • Assisted in the leasing process by conducting property tours for prospective tenants, showcasing community amenities and apartment features.
  • Facilitated lease renewals with existing tenants, maintaining high retention rates within the community.
  • Supported property manager in the implementation of policy updates, ensuring adherence to federal, state, and local housing regulations.
  • Provided exceptional customer service by responding promptly to inquiries from current and prospective residents.
  • Contributed to property safety by implementing emergency procedures and ensuring residents were well informed about their responsibilities in potential crisis situations.
  • Conducted regular inspections of common areas, identifying areas requiring attention or improvement for optimal resident experience.
  • Maintained accurate records of rent payments, ensuring timely collection and minimizing delinquencies.
  • Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests and concerns.

Education

Bachelor of Science - Industrial Relation And Personnel Management

Lagos State University
Lagos Nigeria
01-2013

Skills

  • Property inspections
  • Safety compliance
  • Fair housing regulations
  • Rent collection
  • Vendor coordination
  • Yardi software
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities

Timeline

Resident Manager

Hazems Nigeria Limited
05.2019 - 04.2025

Assistant Resident Manager

Hazems Nig Limited
06.2016 - 05.2019

Bachelor of Science - Industrial Relation And Personnel Management

Lagos State University

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Ahmed Akinyo