Ahmed Abdelgawwad

Dedicated professional with a Biomedical Engineering background and diverse experience in customer service, insurance advisory, and technical roles. Seeking to transition into a Banking Advisor position to leverage strong communication, problem-solving, and client-focused skills in delivering personalized financial solutions and support.

• Client Relations: Expertise in understanding and addressing client needs with a personalized approach.
• Financial Product Knowledge: Experience in explaining insurance policies and eager to adapt to banking products such as loans, investments, and credit.
• Problem-Solving: Skilled at offering tailored solutions to meet diverse client challenges.
• Technical Proficiency: Advanced computer skills, including Excel and financial software applications.
• Languages: English (Fluent), Arabic (Native), Russian (Fluent)

• Insurance Advisor, SCANA Insurance Company, Kharkov, Ukraine, 01/18, 12/22, Assessed client needs and recommended tailored insurance products., Conducted policy reviews to ensure ongoing suitability for customers., Built strong client relationships through proactive communication and follow-ups.
• Customer Service Representative, St. John’s Mission Compassionate, Canada, 04/21, 10/22, Responded to customer inquiries and provided high-quality service support., Strengthened donor engagement through empathetic and professional communication.
• Security Officer, Private Security Company, Canada, 01/23, Present, Ensured safety protocols were followed while maintaining a welcoming environment for clients and staff.
• Biomedical Technician, Cliental Medical Centre, Kharkov, Ukraine, 01/21, 12/22, Maintained and repaired biomedical equipment, demonstrating attention to detail and adaptability.

• Proactive Learner: Passionate about understanding financial markets and products.
• Teamwork: Collaborative team player with strong interpersonal skills.
• Interest in Banking: Highly motivated to grow within the banking sector and contribute to client success.

03/31/2025, Hiring Manager, Royal Bank of Canada (RBC), Toronto, ON, Dear Hiring Manager, I am writing to express my interest in the Banking Advisor position at RBC. With a background in Biomedical Engineering and extensive experience in customer service, insurance advisory, and technical roles, I am eager to apply my skills to help clients achieve their financial goals. RBC’s reputation for delivering exceptional client service aligns perfectly with my passion for providing tailored solutions and meaningful customer support. Throughout my career, I have demonstrated the ability to understand client needs, communicate complex concepts clearly, and build strong, lasting relationships. My experience at SCANA Insurance involved assessing customer requirements and recommending suitable policies, which honed my skills in client-focused advisory. I am confident these abilities will allow me to thrive as a Banking Advisor, helping clients make informed decisions about their financial future. Moreover, my multilingual abilities allow me to connect with a diverse client base effectively. I am fluent in English and Russian and a native Arabic speaker, enabling me to serve clients from different backgrounds and ensure clear, professional communication. Additionally, my technical proficiency in software tools and eagerness to grow within the banking industry make me a strong candidate for this role. I am excited about the opportunity to contribute to RBC’s continued success and provide exceptional service to your customers. I welcome the chance to further discuss how my skills and experiences align with the requirements of this role. Thank you for your time and consideration. Sincerely, Ahmed Abdelgawwad