Summary
Overview
Work History
Education
Skills
ACADEMIC CERTIFICATIONS
CO-CURRICULAR ACTIVITIES
Timeline
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Muhammad Murtaza Arif

St. John's,Newfoundland And Labrador

Summary

Aspiring Data Analyst with a comprehensive educational background in finance, currently pursuing a Bachelor of Business Administration (BBA) from Memorial University of Newfoundland, graduating in April 2024. Experienced in leveraging data analytics to drive informed decision-making and operational improvements across diverse roles in security, customer service, and e-commerce. Skilled in SQL, Tableau, Excel functions, and data visualization, with a strong foundation in statistical analysis, data storytelling, and process optimization. Proven ability to conduct market research, analyze competitor trends, and develop strategic insights to enhance business performance. Adept at training teams, managing client relations, and presenting data-driven solutions to senior management. Actively involved in co-curricular activities, demonstrating leadership and a commitment to applying data analytics for impactful community and business outcomes.

Overview

4
4
years of professional experience

Work History

Security Officer

12.2022 - Current
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Customer Service Cashier

A&W
04.2022 - 12.2022
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Ecommerce Store Owner

Lucid Inc
02.2020 - 11.2022
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Established foundational processes for business operations.

Intern

Al Hamza Enterprises
01.2021 - 11.2021
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prepared project presentations and reports to assist senior staff.

Education

Bachelor's in Business Administration - Finance

Memorial University of Newfoundland
St John’s, NL
08.2024

Skills

  • SQL
  • Tableau
  • Excel Functions
  • Data Analysis
  • Data Storytelling
  • Customer Service
  • Analytical Skills
  • Guest Relations
  • Listening Skills
  • Data Visualization and Presentations
  • Data Cleaning
  • Active Listening
  • Data Entry
  • Client Relations

ACADEMIC CERTIFICATIONS

  • Google Data Analytics Certificate
  • Career Tech Data Analytics Workshop

CO-CURRICULAR ACTIVITIES

20th Global Business Plan Competition | MUN St. John's


  • Presented global plan for MYSA in East Asian Ambassadors
  • Secured top presenter position among the MUN International Business Students

 

Beach Clean up Drive | Karachi, Pakistan


  • Cleared litter off the ground; properly disposed garbage as per its type
  • Installed litter cans around
  • Put up posters to help keep the beach tidy and welcoming


Tree Plantation Program | Pakistan


  • Volunteered with the team to plant trees at various locations across the country
  • Educated people regarding the importance of vegetation in climate preservation
  • Involved locals in the awareness campaigns

Timeline

Security Officer

12.2022 - Current

Customer Service Cashier

A&W
04.2022 - 12.2022

Intern

Al Hamza Enterprises
01.2021 - 11.2021

Ecommerce Store Owner

Lucid Inc
02.2020 - 11.2022

Bachelor's in Business Administration - Finance

Memorial University of Newfoundland

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Muhammad Murtaza Arif