Summary
Overview
Work History
Education
Skills
Languages
Certification
Availability
Timeline
Generic

Ahmed

Mississauga,ON

Summary

At Sutherland Global Services, as an Amazon Seller Support, I excelled in managing high-volume inbound communications, demonstrating exceptional time management and communication skills. I prioritized seller satisfaction, adhering to strict privacy standards, and effectively balanced responsiveness with resolution, ensuring top-notch customer service and operational efficiency.

Overview

1
1
Certification

Work History

Amazon Seller Support

Sutherland Global Services
06.2023 - 11.2023


  • Engaged with sellers in the US. providing comprehensive support to resolve their questions and issues through active communication via phone and email.
  • Managed a high volume of inbound calls, consistently maintaining a professional demeanor and ensuring quality service.
  • Prioritize tasks and strike a balance between responsiveness and resolution.
  • Complied with Amazon’s privacy and security policies to protect seller information.

Education

Postgraduate Diploma - Internet of Things And Machine Intelligence

Sheridan College, Davis Campus
Brampton, ON
05.2025

Bachelor of Engineering - Electronics And Communication Engineering

Sri Sairam Engineering College
Chennai, India
07.2022

Skills

  • Time management
  • Communication skills
  • Customer Service
  • Fast work pace
  • Proficient in Handling tools
  • Organizational Policies
  • Managing heavy Loads
  • POS Transactions
  • Safety and Quality Standards

Languages

English
Full Professional
Tamil
Native or Bilingual
Hindi
Full Professional
Arabic
Limited Working

Certification

  • Food Handler Certification
  • Smart Serve Certification

Availability

Monday: Full Day/Night 

Tuesday: 5 p.m. until closing 

Wednesday: 8 p.m. until closing 

Thursday: 7 p.m. until closing 

Friday: Full Day/Night 

Saturday: Full Day/Night  

Sunday: Full Day/Night 



Timeline

Amazon Seller Support

Sutherland Global Services
06.2023 - 11.2023

Postgraduate Diploma - Internet of Things And Machine Intelligence

Sheridan College, Davis Campus

Bachelor of Engineering - Electronics And Communication Engineering

Sri Sairam Engineering College

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