Sulaiman Khan

An accomplished IT professional with a first-class Bachelor of Science in Mathematics, Electronics, and Computer Science, with more than 2 years of job experience in the IT business, with a focus on Computer diagnostics, Server and Network Administration, and exceptional Customer Service. In addition to my degree, I hold a Post-graduate Degree in Virtualization and Cloud Computing, with a focus on Windows Server, Linux, VMware, Citrix, Azure cloud, GCP, and AWS.

Areas of expertise include,

● Server Administration, Configuration, Troubleshooting, and Support on Windows Server 2012/2016/2019, Linux CentOS 7, 8. Server virtualization utilizing VMWare ESXi with vCenter Server Appliance 7. Using Citrix Xenserver and Citrix Virtual Apps and Desktop to create Virtual Desktop Infrastructure

● AWS, Azure, and Google Cloud administration with competence in Infrastructure as Code using Windows PowerShell, CLI, and ARM templates.

● Providing Helpdesk support for customers running on Windows XP, 7 & 10, as well as working on ServiceNow incident tickets.

● Monitoring System Performance using Zabbix, AWS CloudWatch with key components of metrics and alerts.

Demonstrated the capacity to offer excellent customer service by taking ownership, prioritizing allocated tasks, and resolving issues in a short response time. Strong desire to contribute to the best of my ability, teamwork, verbal and written communication, positive outlook, analytical and strategic thinking, and problem-solving talents.

• Awarded for having a consistent CSAT rating of more than 90% - Jio
• Won multiple awards for having exceptional key KPIs – Jio
• Won the rising star award for excellent performance in training – WNS
• Awarded graduation with distinction – Conestoga College
• Mentored a team of junior CSEs and helped them maintain their critical KPIs – Jio