Ahmad Darvishi
Ottawa,ON
Summary
Highly motivated and adaptable professional with a passion for tackling new challenges. Possessing a strong work ethic, exceptional interpersonal skills, and a talent for mastering new skills independently. Proven track record in office operations, administrative support, and customer service. Organized, self-motivated, and adept at task prioritization to ensure timely delivery.
Overview
3
3
years of professional experience
Work History
Office Administrator
XEROX CANADA
03.2023 - 01.2024
- Provided responsive and professional customer service by promptly answering emails and telephone calls, addressing inquiries, and resolving concerns.
- Managed customer accounts, ensuring accuracy and efficiency in data entry and updates within the computer system.
- Administered print requests and generated invoices using the Point of Sale (POS) system, maintaining accurate records and facilitating seamless transactions for customers.
- Assisted clients in selecting suitable paper options tailored to their needs, demonstrating product knowledge and customer-focused service.
- Conducted quality control testing during production runs, ensuring adherence to standards, and delivered samples for evaluation to supervisors.
- Facilitated the printing of research posters and proficiently installed banners as required, contributing to a visually appealing and functional office environment.
Technical Support Representative
TTEC (Representing Verizon Wireless)
08.2020 - 03.2023
- Delivered technical assistance for diverse wireless devices (4G-5G smartphones, etc.), ensuring swift issue resolution and high customer satisfaction.
- Mentored new agents in support channels, managing over 40 calls daily with 95-100% client satisfaction, while supporting 25+ agents in technical support chats.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated effectively with team members across departments to ensure optimal outcomes for each situation.
- Administered personnel records and maintained internal databases to facilitate document management.
- Verified third-party requests and executed technical support tasks as needed.
Education
Bachelor of Science - Biomedical Studies
University of Ottawa
Ottawa, ON2028
ASP - Legal Administration Program
Collège Supérieur De Montréal
05.2020
DEP - General Administration Program
Collège Supérieur De Montréal
10.2019
Skills
- Establishing and Maintaining Customer Relationships
- PC Proficient
- Patient and Empathetic with De-escalation Techniques
- MS Office
- Client Correspondence
- Multi-Tasking
- Technical Troubleshooting
- Interpersonal and Communication Skills
- Data Entry Proficiency
Languages
- English, Advanced
- French, Conversational
- Persian, Native
Timeline
Office Administrator
XEROX CANADA
03.2023 - 01.2024
Technical Support Representative
TTEC (Representing Verizon Wireless)
08.2020 - 03.2023
Bachelor of Science - Biomedical Studies
University of Ottawa
ASP - Legal Administration Program
Collège Supérieur De Montréal
DEP - General Administration Program
Collège Supérieur De Montréal
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