Ahmadreza Darvishi
Ottawa,ON
Summary
Technologically savvy and detail-oriented with creative thinking skills. Skilled in prioritizing and completing tasks independently. Working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Always ready to learn and grow with strong drive to succeed.
Overview
4
4
years of professional experience
Work History
Account Associate
Xerox Canada
03.2023 - 01.2024
- Set up, updated and closed customer accounts in
computer system. - Answered customer emails, chats and telephone calls to
respond to questions, provide details and resolve
concerns. - Inspected merchandise to verify quality prior to
customers taking ownership. - Completed quality control testing during production run
and delivered samples to supervisor for evaluation. - Entered customer orders in POS register system and
created invoices to collect accurate payment. - Refining my proficiency in cutting and installing banners
and posters.
Customer Service Representative
TTEC(Representing Verizon Wireless)
08.2020 - 03.2023
- Helping new agents in support channels and taking
supervisor calls. - Providing technical support for any wireless device such
as (4G-5G smartphones, Jetpacks, watches, etc.) - Checking third-party verification requests and carrying
out technical support tasks as required. - Collaborating with supervisors to escalate and address
customer inquiries. - Maintained personnel records and updated internal
databases to support document management.
Warehouse Inventory Clerk
SSENSE
05.2020 - 07.2020
- Acknowledged safety issues and contacted shift
supervisor regarding concerns for quick resolution. - Requisitioned and stored shipping materials and
supplies to maintain inventory. - Evaluated supplies and product inventory to check for
quality and quantity issues and returned unacceptable
materials to vendors.
Education
Bachelor of Science - Biomedical Studies
University of Ottawa
Ottawa, ON01.2028
LEGAL SECRETARY -
Collège Supérieur De Montréal
05.2020
Administration Studies -
Collège Supérieur De Montréal
10.2019
Skills
- Establishing and Maintaining Customer Relationships
- PC Proficient
- Patient and Empathetic with Deescalation Techniques
- MS Office
- Client Correspondence
- Multi-Tasking
- Technical Troubleshooting
Languages
English ( Advanced)
French (Conversational)
Persian (Native)
Timeline
Account Associate
Xerox Canada
03.2023 - 01.2024
Customer Service Representative
TTEC(Representing Verizon Wireless)
08.2020 - 03.2023
Warehouse Inventory Clerk
SSENSE
05.2020 - 07.2020
Bachelor of Science - Biomedical Studies
University of Ottawa
LEGAL SECRETARY -
Collège Supérieur De Montréal
Administration Studies -
Collège Supérieur De Montréal
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