Ahmad Darvishi
Ottawa,ON
Summary
Highly motivated and adaptable professional with a passion for tackling new challenges. Possessing a strong work ethic, exceptional interpersonal skills, and a talent for mastering new skills independently. Proven track record in office operations, administrative support, and customer service. Organized, self-motivated, and adept at task prioritization to ensure timely delivery.
Overview
4
4
years of professional experience
Work History
Account Associate
Xerox Canada
Ottawa
03.2023 - 01.2024
- Established, updated, and finalized customer accounts within the computer system
- Answered customer emails, and telephone calls to respond to questions and resolve concerns
- Completed quality control testing during production run and delivered samples to supervisor for evaluation
- Guiding clients in selecting appropriate paper options based on their specific requirements
- Managed the printing of research posters and proficiently installed banners as needed
- Managed customers' print requests and generated invoices using the POS system.
Technical Support Representative
TTEC (Representing Verizon Wireless)
Ottawa
08.2020 - 03.2023
- Mentored new agents in support channels and managed supervisor calls
- Delivered technical assistance for a range of wireless devices, including 4G-5G smartphones, mobile hotspots, watches, etc
- Verified third-party requests and executed technical support tasks as needed
- Collaborated with supervisors to escalate and resolve customer inquiries
- Administered personnel records and maintained internal databases to facilitate document management.
Warehouse Inventory Clerk
SSENSE
Montreal
05.2020 - 07.2020
- Acknowledged safety issues and contacted shift supervisor regarding concerns for quick resolution
- Requisitioned and stored shipping materials and supplies to maintain inventory
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Education
Bachelor of Science - Biomedical Studies
University of Ottawa
01.2028
Legal Administration Program -
Collège Supérieur De Montréal
05.2020
General Administration Program -
Collège Supérieur De Montréal
10.2019
Skills
- Establishing and Maintaining Customer Relationships
- PC Proficient
- Patient and Empathetic with De-escalation Techniques
- MS Office
- Client Correspondence
- Multi-Tasking
- Technical Troubleshooting
Languages
- English, Advanced
- French, Conversational
- Persian, Native
Timeline
Account Associate
Xerox Canada
03.2023 - 01.2024
Technical Support Representative
TTEC (Representing Verizon Wireless)
08.2020 - 03.2023
Warehouse Inventory Clerk
SSENSE
05.2020 - 07.2020
Bachelor of Science - Biomedical Studies
University of Ottawa
Legal Administration Program -
Collège Supérieur De Montréal
General Administration Program -
Collège Supérieur De Montréal
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