Ahmad Amini Asl
Toronto,Ontario
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Highly motivated, experience and hard-working.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Alight
09.2022 - Current
- Successfully de-escalated the difficult situations. Defused customer concerns with exceptional conflict and problem resolution skills. Achieved zero percent manager or supervisor request.
- Rated as top 5 percent employee among counterpart collogues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Manager of Operations
Karafarin Insurance
01.2020 - 08.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Assisted in recruiting, hiring and training of team members. Successfully attracted 2 well-known, highly experienced managers from rival companies.
- Helped the branch increase in size by successfully managing the internal teams and employees. (about 12%)
Business Development Consultant
Nik Nahad Cultural and Educational Institute
04.2020 - 08.2020
- Planned marketing initiatives and leveraged referral networks to promote business development. Promoted the institute`s performance by 15% in a short time.
- Developed business pipeline using cold and warm techniques.
Project Manager
Faraz Andish Tabriz
09.2019 - 03.2020
- Identified plans and resources required to meet IT project and engineering project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance. Projects were related to IT development of company, engineering and producing.
- Achieved project deadlines by coordinating with contractors to manage performance.
Assistant Marketing Manager
Karafarin Insurance Co
11.2018 - 12.2019
- Successfully negotiated with more than 11 major companies of the province, leading to successful contracts. This increased the company`s net gross more than 19% percent annually which was a contributing reason for becoming the Rank One Branch.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
Assistant Manager of Sales
Karafarin Insurance Co
07.2016 - 01.2018
- Was awarded with “The best sales manager of 2019”
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Improved sales by 6.5% in 2016 and 7% in 2017.
- Led and supervised a group of 35 employees and offered coaching and mentorship sessions and provided onboarding for new hires.
- Maintained professional and impeccable environment for employees and customers.
Mechanical Engineering Assistant
Faraz Andish Tabriz Co
03.2017 - 12.2017
- Assisted with engineering calculations, design drawings, preliminary cost estimates and field visits to observe construction progress.
- Performed data analysis and also supervised engineering and production processes.
Customer Service Manager
Karafarin Insurance Co
07.2015 - 06.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Sales Representative
Karafarin Insurance Co
01.2012 - 12.2014
- Effectively worked in a fast paced environment with high volume of demands from costumers.
- Promoted to lead of sales group in branch in less than six months.
Mechanical Engineering Trainee
Faraz Andish Tabriz Co
01.2012 - 06.2012
- Provided engineering support to main team during commissioning phase of project.
- Acquired hand-on experience of mechanical engineering while being a university student.
Education
Master of Science - Mechanical Engineering, Heat Exchange
Azad University, Tabriz Branch
Tabriz, Iran06.2020
MBA - Master of Business Administration
Fanpardazan Higher Education Institute
Esfahan, Iran06.2017
Bachelor of Science - Mechanical Engineering
Shahid Madani University of Azerbaijan
Tabriz, Iran08.2016
Skills
- Fastlearner
- Project Management
- Conflict Mediation
- Training and Development
- Workload Planning
- Problem Resolution
- Microsoft Office
- Team Meetings
- Selling Skills
- Customer Relationship Management
- Analytical and Critical Thinking
- Program Leadership
- Project Requirements
Certification
Business Communications
University of British Columbia, Canada
Professional certificate, in progress
Leadership and Management for PM Practitioners in IT
University of Washington, US
Professional certificate, in progress
Volunteer Experience
- In charge of university`s Engineering Club for Innovative Design contest
- Trainer of Business Administration subjects at an Institute for deprived students
- Co-organizer of several student foundations at university
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Timeline
Customer Care Specialist
Alight
09.2022 - Current
Business Development Consultant
Nik Nahad Cultural and Educational Institute
04.2020 - 08.2020
Manager of Operations
Karafarin Insurance
01.2020 - 08.2021
Project Manager
Faraz Andish Tabriz
09.2019 - 03.2020
Assistant Marketing Manager
Karafarin Insurance Co
11.2018 - 12.2019
Mechanical Engineering Assistant
Faraz Andish Tabriz Co
03.2017 - 12.2017
Assistant Manager of Sales
Karafarin Insurance Co
07.2016 - 01.2018
Customer Service Manager
Karafarin Insurance Co
07.2015 - 06.2016
Sales Representative
Karafarin Insurance Co
01.2012 - 12.2014
Mechanical Engineering Trainee
Faraz Andish Tabriz Co
01.2012 - 06.2012
Master of Science - Mechanical Engineering, Heat Exchange
Azad University, Tabriz Branch
MBA - Master of Business Administration
Fanpardazan Higher Education Institute
Bachelor of Science - Mechanical Engineering
Shahid Madani University of Azerbaijan
Similar Profiles
SCOTT THIEDESCOTT THIEDE
Pension Specialist at AlightPension Specialist at Alight
MAJAVAE HAMILTONMAJAVAE HAMILTON
Leave of Absence Specialist at AlightLeave of Absence Specialist at Alight
Jayanth Naidu AmineniJayanth Naidu Amineni
Analyst at AlightAnalyst at Alight
Ashley PizarroAshley Pizarro
Customer Care Representative at AlightCustomer Care Representative at Alight
Mohit GoswamiMohit Goswami
Machine Learning Developer (Capstone Project) at D2AIMachine Learning Developer (Capstone Project) at D2AI