Ahmad Tanha
Rocklin
Summary
An active and industrious individual, highly motivated and self-starting. Seeking challenges that contribute to the improvement of reconstruction and development efforts. Fully committed to dedicating knowledge, professional experience, and technical know-how to public service.
Overview
14
14
years of professional experience
Work History
Director of Technical Support
Keller Williams Benton Group
07.2019 - Current
- Providing Technical Support for three offices in California and two offices in Michigan
- Adding/Deleting users/groups and other changes on the Office 365 and Google Suite for Employee
- Configuring and maintaining PBX server (Asterisk) adding virtual extension for agents, adding/editing desk phones in case of need configuring DiDs
- Adding/ Creating new group policy /DNS / Active Directory
- Maintaining & Configuring Meraki Firewall for all 5 offices
- Maintaining & Configuring Cisco Switches (VLANs, SNMP, Assigning IP)
- Maintaining & Configuring Cisco Wireless Controller / Access Points
- Providing Support for CCTV Cameras, Brivo Door System, ADT Alarm System
- Software and hardware support upgrading computer parts or CPU to a latest technology per need
- Continuously running backup from all the servers and Vendor software to the Cloud incase of any data loss
- Maintaining E-mail filtering and encryption system for G-Suite and Office 365 & training new users on the usage
- Maintaining Microwave link for California offices
- Signing new Contract with Vendors for different types of services in IT Department & Technical Filed
Computer Support Specialist (IT Operations)
Pala Casino Spa & Resort
05.2017 - 06.2019
- Facilitation of knowledge building and knowledge sharing
- Performance of specific technical functions, including changing of hardware & computer parts or imaging to new Hard drive in case of failure
- Giving Orientation for the New Team Members
- Maintenance of POS machine (Micros) for any kind of network or hardware Error, Repair or Replacing them with new parts
- Patching new Network Connection or Phone lines
- Configure As400 for Clients Computers (Team members)
- Remote Access Team Members Computer (installing/upgrading new packages and software troubleshooting their issues if needed)
- Log telephone calls to the Helpdesk ticketing systems, if needed
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Support audio and video equipment in conference rooms
- Deploy PC hardware, computer peripherals, scanners, desk phones, and mobile devices (iOS, Android) Upgrading and Troubleshooting it
- Configure and manage Ubiquiti products
- Providing Support on Cable tv systems for Casino
- Maintain and providing support for Casino Marketing TVs over the Bright Sign Network and making the scheduling for different events to be display casino wide
I.T. Officer
AUTL
06.2015 - 12.2016
- Assistance in backing up and restoring their files, as well as in virus detection, removal and prevention
- Assistance in trouble-shooting and monitoring of network problems;
- Response to user needs and questions regarding network access;
- Assistance in back up and restoration procedures for local drivers;
- Maintenance of back up logs
- Assistance to organization of off-site storage of backups
- Excellence level of Software troubleshooting
- Windows Networking TCP/IP
- Maintenance of an up-to-date inventory of software and hardware;
- Maintenance of library of ICT related reference materials;
- Maintenance of the inventory and stock of supplies and spare parts in cooperation with the procurement unit;
- Maintenance of filling system ensuring safekeeping of confidential materials;
- Extraction of data from various sources;
- Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required;
- Provision of ICT support to key events
- Data Verification and Entry, Knowledge of MS Office Programs & Almost all operating Systems
- Configuring Mikrotik (linux base Server) as an DHCP, DNS, Proxy Server for Blocking
- Install & Maintain CCTV DVR, NVR, CCTV over the internet Cameras Maintaining Recording Data
- Maintain Cable TV Systems and installing Satellite Dish TVs Systems
- OS (Operating Systems) Installation, Hardware & Software Troubleshooting, Printer Sharing, File Sharing, E-mail Configuration, Outlook Backup and restore, POP3, IMAP, SMTP Configuration
IT Manager
Global integrated Security
06.2013 - 05.2015
- Maintenance of hardware and software packages;
- Administration of Project networks;
- Assist in facilitation of knowledge building and knowledge sharing
- Provision of support for implementation of ICT management systems and strategies;
- Effective functioning of the office hardware and software packages;
- Provision of support to network administration;
- Provision of administrative support
- Assistance in trouble-shooting and monitoring of network problems;
- Response to user needs and questions regarding network access;
- Assistance in back up and restoration procedures for local drivers;
- Maintenance of back up logs
- Assistance to organization of off-site storage of backups
- Knowledge of IPV4 & IPV6, ISA Server/Proxy Server, Exchange Server
- Excellence level of Software troubleshooting
- Windows Networking TCP/IP
- Maintenance of an up-to-date inventory of software and hardware;
- Maintenance of library of ICT related reference materials;
- Maintenance of the inventory and stock of supplies and spare parts in cooperation with the procurement unit;
- Maintenance of filling system ensuring safekeeping of confidential materials;
- Extraction of data from various sources;
- Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required;
- Configuring Mikrotik (linux base Server) as an DHCP, DNS, Proxy Server for Filtering
- Able to Install CCTV DVR, NVR, CCTV over the internet Cameras Maintaining Recording Data
- Able to Maintain Cable TV Systems and installing Satellite Dish TVs Systems
- OS (Operating Systems) Installation, Hardware & Software Troubleshooting, Printer Sharing, File Sharing, E-mail Configuration, Outlook Backup and restore, POP3, IMAP, SMTP Configuration
V-sat Engineer, Technician & Costumer Support
Io-Global ISP
03.2011 - 06.2013
- Providing Satellite Internet services for our Clients, Installing Servers, Cabling, Networking, installing wireless Devices for long range areas
- Install VSAT 1.2 Dish, 1.8 Dish And configure iDirect & RCST (Link Star) Modems
- Network & V-sat Troubleshooting
- Able to configure Microwave Wireless Antenna, Point to Point, Omini Antenna, UBNT Systems
Education
CompTIA Network + -
Comdex Systems
Peshawar PakistanCompTIA A+ -
Comdex Systems
Peshawar PakistanCertified Wireless Network Administration -
Comdex Systems
Peshawar PakistanCisco Certified Network Associate -
Comdex Systems
PakistanMicrosoft Certified Systems Engineering - Network And System Administration
University & College
PakistanHigh school diploma -
Abo Rayhan High School
01.2008
High school diploma -
Ariana High School
01.2006
Skills
- LAN/WAN
- TCP/IP
- VoIP
- Active Directory
- Network Administration
- Wireless System Administration
- CCTV
- Time management
- System administration
- DHCP
- Operating Systems
- DNS
- WAN
- Microsoft Windows Server
- Network Support
- Microsoft Exchange
- Computer Networking
- Network Firewalls
- Desktop support
Languages
Persian
Native or Bilingual
Hindi
Limited Working
Pashto
Native or Bilingual
Timeline
Director of Technical Support
Keller Williams Benton Group
07.2019 - Current
Computer Support Specialist (IT Operations)
Pala Casino Spa & Resort
05.2017 - 06.2019
I.T. Officer
AUTL
06.2015 - 12.2016
IT Manager
Global integrated Security
06.2013 - 05.2015
V-sat Engineer, Technician & Costumer Support
Io-Global ISP
03.2011 - 06.2013
High school diploma -
Abo Rayhan High School
High school diploma -
Ariana High School
CompTIA Network + -
Comdex Systems
CompTIA A+ -
Comdex Systems
Certified Wireless Network Administration -
Comdex Systems
Cisco Certified Network Associate -
Comdex Systems
Microsoft Certified Systems Engineering - Network And System Administration
University & College
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