Ahmad Tanha
Rocklin
Summary
An active and industrious individual, highly motivated and self-starting. Seeking challenges that contribute to the improvement of reconstruction and development efforts. Fully committed to dedicating knowledge, professional experience, and technical know-how to public service.
Overview
14
14
years of professional experience
Work History
Director of Technical Support
Keller Williams Benton Group
Temecula, CA
07.2019 - Current
- Providing Technical Support for three offices in California and two offices in Michigan
- Adding/Deleting users/groups and other changes on the Office 365 and Google Suite for Employee
- Configuring and maintaining PBX server (Asterisk) adding virtual extension for agents, adding/editing desk phones in case of need configuring DiDs
- Adding/ Creating new group policy /DNS / Active Directory
- Maintaining & Configuring Meraki Firewall for all 5 offices
- Maintaining & Configuring Cisco Switches (VLANs, SNMP, Assigning IP)
- Maintaining & Configuring Cisco Wireless Controller / Access Points
- Providing Support for CCTV Cameras, Brivo Door System, ADT Alarm System
- Software and hardware support upgrading computer parts or CPU to a latest technology per need
- Continuously running backup from all the servers and Vendor software to the Cloud incase of any data loss
- Maintaining E-mail filtering and encryption system for G-Suite and Office 365 & training new users on the usage
- Maintaining Microwave link for California offices
- Signing new Contract with Vendors for different types of services in IT Department & Technical Filed
Computer Support Specialist (IT Operations)
Pala Casino Spa & Resort
Pala, CA
05.2017 - 06.2019
- Facilitation of knowledge building and knowledge sharing
- Performance of specific technical functions, including changing of hardware & computer parts or imaging to new Hard drive in case of failure
- Giving Orientation for the New Team Members
- Maintenance of POS machine (Micros) for any kind of network or hardware Error, Repair or Replacing them with new parts
- Patching new Network Connection or Phone lines
- Configure As400 for Clients Computers (Team members)
- Remote Access Team Members Computer (installing/upgrading new packages and software troubleshooting their issues if needed)
- Log telephone calls to the Helpdesk ticketing systems, if needed
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Support audio and video equipment in conference rooms
- Deploy PC hardware, computer peripherals, scanners, desk phones, and mobile devices (iOS, Android) Upgrading and Troubleshooting it
- Configure and manage Ubiquiti products
- Providing Support on Cable tv systems for Casino
- Maintain and providing support for Casino Marketing TVs over the Bright Sign Network and making the scheduling for different events to be display casino wide
I.T. Officer
AUTL
Kabul, AF
06.2015 - 12.2016
- Assistance in backing up and restoring their files, as well as in virus detection, removal and prevention
- Assistance in trouble-shooting and monitoring of network problems;
- Response to user needs and questions regarding network access;
- Assistance in back up and restoration procedures for local drivers;
- Maintenance of back up logs
- Assistance to organization of off-site storage of backups
- Excellence level of Software troubleshooting
- Windows Networking TCP/IP
- Maintenance of an up-to-date inventory of software and hardware;
- Maintenance of library of ICT related reference materials;
- Maintenance of the inventory and stock of supplies and spare parts in cooperation with the procurement unit;
- Maintenance of filling system ensuring safekeeping of confidential materials;
- Extraction of data from various sources;
- Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required;
- Provision of ICT support to key events
- Data Verification and Entry, Knowledge of MS Office Programs & Almost all operating Systems
- Configuring Mikrotik (linux base Server) as an DHCP, DNS, Proxy Server for Blocking
- Install & Maintain CCTV DVR, NVR, CCTV over the internet Cameras Maintaining Recording Data
- Maintain Cable TV Systems and installing Satellite Dish TVs Systems
- OS (Operating Systems) Installation, Hardware & Software Troubleshooting, Printer Sharing, File Sharing, E-mail Configuration, Outlook Backup and restore, POP3, IMAP, SMTP Configuration
IT Manager
Global integrated Security
Kabul, AF
06.2013 - 05.2015
- Maintenance of hardware and software packages;
- Administration of Project networks;
- Assist in facilitation of knowledge building and knowledge sharing
- Provision of support for implementation of ICT management systems and strategies;
- Effective functioning of the office hardware and software packages;
- Provision of support to network administration;
- Provision of administrative support
- Assistance in trouble-shooting and monitoring of network problems;
- Response to user needs and questions regarding network access;
- Assistance in back up and restoration procedures for local drivers;
- Maintenance of back up logs
- Assistance to organization of off-site storage of backups
- Knowledge of IPV4 & IPV6, ISA Server/Proxy Server, Exchange Server
- Excellence level of Software troubleshooting
- Windows Networking TCP/IP
- Maintenance of an up-to-date inventory of software and hardware;
- Maintenance of library of ICT related reference materials;
- Maintenance of the inventory and stock of supplies and spare parts in cooperation with the procurement unit;
- Maintenance of filling system ensuring safekeeping of confidential materials;
- Extraction of data from various sources;
- Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required;
- Configuring Mikrotik (linux base Server) as an DHCP, DNS, Proxy Server for Filtering
- Able to Install CCTV DVR, NVR, CCTV over the internet Cameras Maintaining Recording Data
- Able to Maintain Cable TV Systems and installing Satellite Dish TVs Systems
- OS (Operating Systems) Installation, Hardware & Software Troubleshooting, Printer Sharing, File Sharing, E-mail Configuration, Outlook Backup and restore, POP3, IMAP, SMTP Configuration
V-sat Engineer, Technician & Costumer Support
Io-Global ISP
03.2011 - 06.2013
- Providing Satellite Internet services for our Clients, Installing Servers, Cabling, Networking, installing wireless Devices for long range areas
- Install VSAT 1.2 Dish, 1.8 Dish And configure iDirect & RCST (Link Star) Modems
- Network & V-sat Troubleshooting
- Able to configure Microwave Wireless Antenna, Point to Point, Omini Antenna, UBNT Systems
Education
CompTIA Network + -
Comdex Systems
Peshawar PakistanCompTIA A+ -
Comdex Systems
Peshawar PakistanCertified Wireless Network Administration -
Comdex Systems
Peshawar PakistanCisco Certified Network Associate -
Comdex Systems
PakistanMicrosoft Certified Systems Engineering - Network And System Administration
University & College
PakistanHigh school diploma -
Abo Rayhan High School
01.2008
High school diploma -
Ariana High School
01.2006
Skills
- LAN/WAN
- TCP/IP
- VoIP
- Active Directory
- Network Administration
- Wireless System Administration
- CCTV
- Time management
- System administration
- DHCP
- Operating Systems
- DNS
- WAN
- Microsoft Windows Server
- Network Support
- Microsoft Exchange
- Computer Networking
- Network Firewalls
- Desktop support
Languages
Persian
Native or Bilingual
Hindi
Limited Working
Pashto
Native or Bilingual
Timeline
Director of Technical Support
Keller Williams Benton Group
07.2019 - Current
Computer Support Specialist (IT Operations)
Pala Casino Spa & Resort
05.2017 - 06.2019
I.T. Officer
AUTL
06.2015 - 12.2016
IT Manager
Global integrated Security
06.2013 - 05.2015
V-sat Engineer, Technician & Costumer Support
Io-Global ISP
03.2011 - 06.2013
High school diploma -
Abo Rayhan High School
High school diploma -
Ariana High School
CompTIA Network + -
Comdex Systems
CompTIA A+ -
Comdex Systems
Certified Wireless Network Administration -
Comdex Systems
Cisco Certified Network Associate -
Comdex Systems
Microsoft Certified Systems Engineering - Network And System Administration
University & College