Ahmad Omran
London,ON
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Business Owner
Spark Clean Window Cleaning
04.2023 - 09.2023
Customer Service Associate
Rexall Drugstore
10.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
Lowes Home Improvment
04.2021 - 10.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier Assistant
Dollarama
11.2020 - 03.2021
- Met customer needs through polite, friendly and attentive service.
Education
High School Diploma -
Sir Frederick Banting Secondary School
London, ONBachelor of Science - Compter Science
Western University
London, ON2025
Skills
- Approachable and Outgoing
- Trained in Salesforce
- Account Management
- Verbal Communication
Timeline
Business Owner
Spark Clean Window Cleaning
04.2023 - 09.2023
Customer Service Associate
Rexall Drugstore
10.2022 - 05.2023
Customer Service Associate
Lowes Home Improvment
04.2021 - 10.2022
Cashier Assistant
Dollarama
11.2020 - 03.2021
High School Diploma -
Sir Frederick Banting Secondary School
Bachelor of Science - Compter Science
Western University
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