Tracie Boone
Customer Service
Sault Ste Marie,ontario
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Business Owner
Dustbusters
01.1996 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Assistant Manager
Tim Hortons
09.2013 - 03.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Co Ownership
Cinnamon Coffee Lounge
05.2005 - 08.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Criminology - Law And Justice
Brock University
St. Catharines, ON05.1990
Bachelor Of Law Enforcement Studies - Law Enforcement
Niagara College
Welland, ON06.1988
Skills
- Articulate Communication
- Work Planning and Prioritization
- Attention to Detail
- Driven and Determined
- Approachable and Outgoing
Certification
- Food Handler Certified
- Smart Serve
First aid & CPR certification
Timeline
Assistant Manager
Tim Hortons
09.2013 - 03.2020
Co Ownership
Cinnamon Coffee Lounge
05.2005 - 08.2012
Business Owner
Dustbusters
01.1996 - Current
Criminology - Law And Justice
Brock University
Bachelor Of Law Enforcement Studies - Law Enforcement
Niagara College
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