Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
AHMAD OBADAH ALMASRI

AHMAD OBADAH ALMASRI

Windsor,Canada

Summary

Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist

Windsor Essex Community Housing Corporation
07.2023 - Current
  • Provided technical support for hardware and software issues, ensuring efficient resolution for end-users.
  • Diagnosed and troubleshot network connectivity problems, enhancing overall system reliability.
  • Assisted in the implementation of IT solutions, aligning technology with organizational goals.
  • Developed user training materials to improve knowledge retention and reduce support requests.
  • Managed ticketing systems to track support requests, improving response times and service quality.
  • Collaborated with cross-functional teams to identify and address recurring technical issues effectively.
  • Mentored junior staff on best practices in troubleshooting and customer service techniques.

IT Administrator

Integrity Tool and Mold Inc.
09.2022 - 12.2022
  • Solved technical issues by Phone, remotely or onsite, Repair Hardware Problem and Handled all computer-related issues and troubleshooting.
  • Managed Email (Outlook) & Solved Email problems & Troubleshooting.
  • Zoom Phone System.
  • Installed printers & fixed issues related to them
  • Managing all operating Systems.
  • Network Troubleshooting and Cisco Router & Switch Configuration.
  • Knowledge of using Active Directory , Managed User Accounts , Configured user’s security and set up Group Policy.
  • Cabling and infrastructure wiring installation.

IT Technician Remotely As part time

Cottam Pharmacy
01.2022 - 08.2022
  • Solved technical issues by Phone, remotely or onsite, Repair Hardware Problem and Handled all computer-related issues and troubleshooting.
  • Cabling and infrastructure wiring installation.

IT Technical Support and Helpdesk Engineer

MDS Computer (Department of Transportation)
04.2010 - 12.2021
  • Solved technical issues by Phone or remotely or onsite.
  • Cisco Router & Switch Configuration.
  • Installed printers & fixed issues related to them
  • Managing all operating Systems
  • Network Troubleshooting
  • Managed User Accounts and Configured user’s security and set up Group Policy.
  • Ensured Visualized environment.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

IT Support and Helpdesk Monitor

Higher Colleges of Technology
01.2009 - 02.2010
  • Managed Windows 2003 Active Directory for Multi-Site
  • Administrated Anti-Virus system.
  • Managed and Administrated Back up/Storage system
  • Configured user’s security and set up Group Policy
  • Managed DNS & DHCP Server.

IT Services & Technical Instructor

AL Khwarizmi International College
05.2005 - 04.2009
  • Trained and delivered instructions for the following:
  • MCP, MCSA, MCSE 2003. A+, Network +, ICDL
  • Served as a Network administrator and technical support for the company network and computers
  • Router & Switch Configuration (CCNA Course)
  • Configured Routing Protocols: RIP, OS-PF, EIGRP, and IGRP

COMPUTER INSTRUCTOR

Ibn Rushed Computer Institute
05.2004 - 05.2005
  • Did Troubleshooting of PCs and laptops, Operating system maintenance, Hardware troubleshooting & computer assembling
  • Served as a Network administrator and technical support for the company’s network and computers.
  • Installing and troubleshooting varieties of Software and applications.

Education

Diploma - Network Administrator

Trios College
Windsor, ON
11-2022

Bachelors - Computer Engineering

Ajman University of Science & Technology
02.2003

Skills

  • Incident management
  • Remote desktop and Operating system Support
  • Network administration and Help Desk Support
  • Ticketing system experience
  • Mobile device management
  • Asset management
  • End-user training
  • Active Directory management
  • Printer support
  • Virtualization technologies
  • ITIL processes
  • Advanced troubleshooting

Languages

Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Certification

  • MCSE 2003 Course (Microsoft Certified System Engineer)
  • CCNA Course
  • Customer Service & Communication Skills Course
  • System Center Configuration Server (SCCM).
  • System Center Operation Server (SCOM)

Timeline

IT Technical Support Specialist

Windsor Essex Community Housing Corporation
07.2023 - Current

IT Administrator

Integrity Tool and Mold Inc.
09.2022 - 12.2022

IT Technician Remotely As part time

Cottam Pharmacy
01.2022 - 08.2022

IT Technical Support and Helpdesk Engineer

MDS Computer (Department of Transportation)
04.2010 - 12.2021

IT Support and Helpdesk Monitor

Higher Colleges of Technology
01.2009 - 02.2010

IT Services & Technical Instructor

AL Khwarizmi International College
05.2005 - 04.2009

COMPUTER INSTRUCTOR

Ibn Rushed Computer Institute
05.2004 - 05.2005

Bachelors - Computer Engineering

Ajman University of Science & Technology

Diploma - Network Administrator

Trios College

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