Ahmad Abid
Etobicoke,ON
Summary
Dynamic IT Assistant with a proven track record at Dawi Oil Co, excelling in technical support and server maintenance. Expert in hardware installation and software updates, I significantly enhanced system efficiency. Skilled in delivering exceptional customer service, my adept problem-solving abilities ensure seamless operations.
Overview
16
16
years of professional experience
Work History
Driver
Uber Ride Share
Toronto, Ontario
04.2018 - Current
- Delivered packages to customers in a timely and efficient manner.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
IT Assistant
Dawi Oil Co
Kabul , Kabul
01.2009 - 01.2016
- Provided technical support to staff and customers in person, over the phone, and via email.
- Managed inventory of IT equipment including laptops, desktops, phones.
- Answered user inquiries to resolve computer software or hardware operation problems.
Education
Information Technology Professional
Trios College
Toronto, ON01-2025
Skills
- Application installations
- Server maintenance
- Technical support
- Hardware installation
- Desktop technical support
- Software updating
- Threat Detection
- Incident Response
- Penetration Testing
- Risk Management
- Cloud security, azure
Languages
English
Professional
Persian
Professional
Hindi
Professional
Technical Proficiency
- Tools: Wireshark, Metasploit, Nessus, Burp Suite
- programming: Python, Powershell
- Platforms: Linux, Windows, AWS, Azure
Timeline
Driver
Uber Ride Share
04.2018 - Current
IT Assistant
Dawi Oil Co
01.2009 - 01.2016
Information Technology Professional
Trios College
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