MD Shahin Alam
Toronto,Ontario
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Skilled [Cable Technician] with experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Driver
Uber
07.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Food Service Assistant
Church's Texas Chicken
10.2022 - 04.2023
- Monitored food temperature, discarding items not stored correctly.
- Prepared orders on trays for dine-in orders or in bags for takeout orders.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.
Food Service Supervisor
A&W
06.2021 - 08.2022
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
Sales Associate
Dollarama
09.2020 - 04.2021
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Security Supervisor
Impact Security And Investigations
12.2019 - 07.2020
- Protect property and tenants from theft, damage, trespassing or accidents
- Provide a visible presence that enforces safety and security
- Identify and investigate suspicious behavior, threats and irregular activity
- Respond to alarms and requests for help
- Monitor and control entrance and departure of employees and visitors according to prescribed protocol
- Detect and confront unauthorized persons and violators of security procedures
- Check property through electronic monitoring systems
- Enforce relevant laws and regulations pertaining to all individuals on the property
- Work in the Moose Jaw as well with a bunch of experienced security guards
Pizza Chef Assistant
Panago Pizza
06.2019 - 09.2019
- Serves customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers’ questions
- Provides outstanding customer service
- Documents sales by creating or updating customer profile records
- Manages financial transactions
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking merchandise
Food Service Assistant
Tandoori Kabab
03.2019 - 05.2019
- Use a cash register to take customer orders, accept payment and give change
- Answer customer questions about menu items and serve customers at counters or buffet tables
- Preparing food such as sandwiches, hamburgers, salads, milkshakes, ice cream dishes and beverages, including coffee-type drinks
- Clean, peel, slice and trim food items using manual and electric appliances
- Stock refrigerators, cupboards and salad bars
- Keep records of the quantities of food used
- Clean and sanitize kitchen areas including, work surfaces, cupboards and storage areas, as well as dispose of kitchen garbage
- Reset tables with clean tablecloths, napkins, silverware, glasses and dishes
Cable Assembler
Radisson Blu
03.2017 - 12.2017
- Optimized inventory management, accurately tracking materials usage and forecasting future needs to minimize downtime due to stock shortages.
- Sustained a safe working environment, adhering to industry regulations and company policies for accident prevention.
- Assisted in the implementation of lean manufacturing principles within the cable assembly process, resulting in reduced waste and improved workflow efficiency.
- Enhanced team productivity with thorough training of new hires on cable assembly techniques and safety protocols.
- Mastered various testing methods, including continuity, resistance, dielectric breakdown, and insulation resistance tests to ensure cable assemblies met stringent quality standards.
Cable Fixing
Meena Bazar
01.2016 - 02.2017
- Installed and configured new devices and system components.
- Dressed, terminated and tested cables and components.
- Improved client satisfaction by promptly addressing concerns and providing exceptional customer service.
- Collaborated with team members to complete large-scale cabling projects within tight deadlines.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
Education
Associate of Science - Computer Systems Technology
Seneca College of Applied Arts And Technology
North York, ON12-2023
GED -
Chittagong Collegiate College
Chittagong09-2016
High School Diploma -
Chittagong Collegiate School
Chittagong 09-2014
Skills
- Windows administration
- Data Backup and Recovery
- Remote Desktop Support
- System monitoring
- System Troubleshooting
- Wireless Networking
- Hardware Installation
- IT Documentation
- Operating system management
- Incident Management
- Software configuration
- Network protocols
- Asset Management
- Server maintenance
- VoIP Systems
- Patch management
- Network Administration
- Mobile Device Management
- Database Administration
- ITIL Framework
- Scripting Languages
- Information Security
- Performance Optimization
- Virtualization Technologies
- Configuration Management
- Disaster Recovery Planning
- Active Directory
- Linux administration
- Desktop Technical Support
- Network Troubleshooting
- Remote Support
- Application support
- Application installations
- Help Desk Operations
- Network Security
- Technical Support
- Helpdesk services
- User Training
- Data Recovery
- Network Maintenance
- Peripheral Repair
- Debugging
- Disaster Recovery
- System Administration
- Software deployment management
- Peripheral maintenance
- Inventory Control Systems
- Data Retention
- Mobile fleet management
- AV Equipment Management
- Security patching
- Software updating
- System performance optimization
- Troubleshooting and diagnostics
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
Certification
Security License Certificate Training.
References
Available upon request
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Accomplishments
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 2 in the development of wifi routing using raspberry pi.
Affiliations
- Start my IT career
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Community Cleanup
- Cooking
- I enjoy helping others and giving back to the community
- Music
- Volunteering
- Gym Workouts
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave4-day work week401k matchStock Options / Equity / Profit SharingCompany CultureTimeline
Food Service Assistant
Church's Texas Chicken
10.2022 - 04.2023
Food Service Supervisor
A&W
06.2021 - 08.2022
Sales Associate
Dollarama
09.2020 - 04.2021
Driver
Uber
07.2020 - Current
Security Supervisor
Impact Security And Investigations
12.2019 - 07.2020
Pizza Chef Assistant
Panago Pizza
06.2019 - 09.2019
Food Service Assistant
Tandoori Kabab
03.2019 - 05.2019
Cable Assembler
Radisson Blu
03.2017 - 12.2017
Cable Fixing
Meena Bazar
01.2016 - 02.2017
Security License Certificate Training.
Associate of Science - Computer Systems Technology
Seneca College of Applied Arts And Technology
GED -
Chittagong Collegiate College
High School Diploma -
Chittagong Collegiate School
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