Aguaer Apuruot
Calgary,Alberta
Summary
Application to be a Hostess in the pursuit of delivering exceptional service within a team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
THE REC ROOM (THREE10)
Calgary, Alberta
01.2023 - Current
- Greets guests with a warm and welcoming demeanor upon arrival
- Utilizes and honours the 'Opentable' system used throughout the restaurant
- Maintains a friendly service style within a high pressure environment
- Manages and arranges for reservations, waitlists, and seating arrangements efficiently, optimizing table turnover
- Handles guest inquiries, requests, and complaints promptly and courteously
- Provides accurate information about the menu, specials, and promotions, utilizing strategic upselling techniques.
Stacks Assistant
zara
Calgary, Alberta
01.2024 - 05.2024
- Maintained accurate to facilitate efficient stock operations, And shipments.
- Worked with colleagues to facilitate efficient stock operations, And communicate effectively with management.
- Performed daily opening and closing procedures according to established guidelines.
- Provided support during promotional events such as sales campaigns or special offers.
- Provided excellent customer service to both internal and external customers.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Expeditor/Busser
IHOP
01.2022 - 01.2023
- Promoted to Food Expeditor
- Trained new expeditors and food runners as a means to maintain order throughout the restaurant
- Ensured the timely and organized execution of menu items
- Relaying important info between the FOH and kitchen teams, adhering to food safety regulations
- Controlling seamless outtake of food items
- Tasked with performing thorough inspections of food to ensure they meet both food safety and quality guidelines, and are curated to the establishment's preferences.
Education
DIPLOMA -
Notre Dame High School
Calgary, AB05-2023
BA OF SOCIAL WORK - Interprofessional Mental Health Practice
University of Calgary
Calgary, ABSkills
- Morning, Afternoon availability throughout the length of the week
- Easily trained, given the opportunity
- ProServe Certification
- Fluency with 'Opentable' system;able to quickly establish familiarity with new POS systems
- Strong interpersonal skills that allow for managing a rapport between customers and the establishment
- Collaborative; effectively relays information amongst coworkers, management,and team members
- Experience as a hostess, Partnered with prior experience as a food expeditor
Certification
- Proserve Certification, 2024
- First Aid Certification, 2020
Languages
English
Professional
Timeline
Stacks Assistant
zara
01.2024 - 05.2024
Hostess
THE REC ROOM (THREE10)
01.2023 - Current
Expeditor/Busser
IHOP
01.2022 - 01.2023
DIPLOMA -
Notre Dame High School
BA OF SOCIAL WORK - Interprofessional Mental Health Practice
University of Calgary