Agnieszka Zebrak

Work History

Sephora, LVMH

Mississauga, ON

05.2023 - Current

Analyzed service reports to identify areas of improvement.
Implemented strategies to increase customer service satisfaction ratings.
Maintained records of service transactions and customer feedback for future reference.
Coordinated with other departments to maintain streamlined and productive workflow.
Hired, trained and supervised team of service staff members to meet business goals.
Onboarded new employees with training and new hire documentation.
Maximized performance by monitoring daily activities and mentoring team members.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Developed and implemented business strategies to achieve business goals and stay competitive.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Monitored service staff performance and provided feedback for improvement.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Shoppers Drug Mart

Mississauga, ON

04.2015 - 05.2023

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Achieved recognition for contribution to store success by optimizing sales.
Maintained energy and enthusiasm in fast-paced environment.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Used coordination and planning skills to achieve results according to schedule.
Met or exceeded sales, customer service and loyalty program standards.

Toronto Concrete Repair Inc.

Mississauga, ON

05.2017 - 09.2019

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Compared vendor prices and negotiated for optimal savings.
Sourced vendors for special project needs and negotiated contracts.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Coordinated special projects and managed schedules.
Evaluated employee records and productivity to complete employee evaluations.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.