Summary
Overview
Work History
Education
Skills
Timeline
Generic

HARPREET KAUR

Mississauga,Canada

Summary

Customer service and front-desk professional with 3+ years of experience, including at Rogers Communications. Skilled in handling calls, resolving issues, and providing excellent in-person support.

Overview

8
8
years of professional experience

Work History

Customer Care Executive

Cogeco Connexion
11.2022 - 05.2025
  • Provide prompt and professional responses to customer inquiries via phone, email, and chat.
  • Address and resolve customer complaints in a timely and efficient manner.
  • Investigate and resolve complex customer issues, coordinating with relevant departments as needed resulting in 82% of the escalations of issues resolved in very less time.
  • Proactively reach out to customers to gather feedback and provide support leading to increase 90% of the sales of the company.

Administrative Assistant

CHARGERS LOGISTICS
10.2020 - 09.2022
  • Maintain accurate records and documentation, including guest registrations, payments, and correspondence.
  • Address and resolve guest complaints and issues, escalating to management when necessary.
  • Operate front desk software and systems to manage reservations, guest information, and billing.
  • Assist the sales and marketing team with promotional activities and guest engagement initiatives leading to 87% of growth in terms of revenue.

Customer Care Representative

Rogers Communications Inc.
05.2018 - 08.2020
  • Delivered high-quality customer service by handling inbound calls, emails, and live chats from residential and business clients regarding billing, technical support, and service inquiries.
  • Used internal CRM tools to update customer records, document interactions, and ensure issue resolution within first contact.
  • Assisted customers with plan upgrades, mobile activations, and troubleshooting internet or TV services.
  • Maintained customer satisfaction by calmly resolving escalated complaints and providing proactive solutions.

SALES REPRESENTATIVE

MEADOW LINK STAFFING SERVICES
06.2017 - 02.2018
  • Innovated new filing techniques to improve time efficiency, streamlining administrative processes and reducing processing time by 30%.
  • Handled over 90 calls daily, managing tasks such as signing up customers, retrieving data and presenting product information, leading to enhanced customer service.
  • Recommended products or services to management based on analyzed customer needs, leading to a 20% increase in upsell opportunities.

Education

Master of Science - Computer Science

University of Toronto
Toronto
03.2017

Skills

  • Motivational Skills
  • Proficient in Microsoft Word, Excel, Outlook
  • Strong keyboarding and data entry skills
  • Excellent verbal and written communication
  • Experience working in multicultural environments
  • Verbal and Written Communication skills
  • Sales and upselling

Timeline

Customer Care Executive

Cogeco Connexion
11.2022 - 05.2025

Administrative Assistant

CHARGERS LOGISTICS
10.2020 - 09.2022

Customer Care Representative

Rogers Communications Inc.
05.2018 - 08.2020

SALES REPRESENTATIVE

MEADOW LINK STAFFING SERVICES
06.2017 - 02.2018

Master of Science - Computer Science

University of Toronto

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HARPREET KAUR