Aimee Gamboa
North York,ON
Summary
Customer service professional with 7 years of industry experience seeking a position to effectively utilize skills and drive results. Demonstrated success in sales and networking, consistently delivering positive impact. Highly motivated and result-oriented, capable of working independently or collaboratively as part of a team. Committed to continuous learning and utilizing business acumen to quickly grasp and apply new concepts.
Overview
8
8
years of professional experience
Work History
Supervisor
New Balance
04.2021 - Current
- Demonstrate salesmanship skills by maintaining sales productivity levels.
- Ensure that each customer receives outstanding customer service by providing product knowledge on the benefits of stability shoes.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Customer Service Representative
TD Bank
10.2022 - 04.2023
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Processing financial transactions such as deposits, bill payments and international money transfers according to the industry's regulations and TD code of ethics.
- Providing solutions for financial needs while exercising discretion and in a confidential matter.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Team Leader
Hudson's Bay
11.2016 - 03.2020
- Assigned to be the team lead to monitor the ladies wear department and delegate tasks.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
George Vanier Secondary School (OSSD)
06.2015
Skills
- Sales proficiency
- Multitasking and Prioritizing
- Sales Leadership
- Delegation and Supervision
- Business Acumen
- Computer Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
TD Bank
10.2022 - 04.2023
Supervisor
New Balance
04.2021 - Current
Team Leader
Hudson's Bay
11.2016 - 03.2020
George Vanier Secondary School (OSSD)
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