Mehak Mehak
Surrey,BC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and organizational skills, demonstrated through successful roles at Freshii and Save on Foods. Excelled in improving customer satisfaction and team productivity through effective leadership and problem-solving. Proficient in MS Office and POS systems, with a strong ability to multitask and prioritize efficiently.
Overview
8
8
years of professional experience
Work History
Supervisor
Freshii
11.2021 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Personal Shopper
IKEA
06.2021 - 10.2025
Personal Shopper
Save on Foods
10.2020 - 03.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Team Member
Freshii
01.2018 - 10.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
Education
General Arts -
Kwantlen Polytechnic University
Surrey, BC03.2020
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Flexible schedule
- Online order processing
- Prioritizing orders
- Payment processing
- Documentation and reporting
- Product knowledge
- Sales expertise
- Accurate money handling
- Sales proficiency
- Advertising and marketing
- Verbal and written communication
Languages
English
Native or Bilingual
Timeline
Supervisor
Freshii
11.2021 - 03.2024
Personal Shopper
IKEA
06.2021 - 10.2025
Personal Shopper
Save on Foods
10.2020 - 03.2021
Team Member
Freshii
01.2018 - 10.2020
General Arts -
Kwantlen Polytechnic University
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