AGAMDEEP SINGH - MBA

• Operating customer service area at a 30 million store to ensure that customer satisfaction is essential.
• Support assistant managers by acting as Manager on duty (MOD).
• Coaching new hire associates or coordinators in different areas such as frontline, fitting rooms and jewellery.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Assisting the management in opening and closing of the store.
• Monitored and validated trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
• Validated cash office activities like verification of deposits, and coin-order.

• Developed, implemented, and managed business plans to promote profitable food sales.
• Managed large catering orders for about 50 people.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

• Delivered outstanding service to customers by delivering their food in a safe and timely manner.

• Maximized performance by monitoring daily activities and mentoring teams of 10-15 associates.
• Concierge with customers for their online order, facilitating changes as requested by the customer and changes in the system, answering any customer inquiries, recommending the best substitute products.
• Handling POS transactions and providing exceptional customer experience by delivering quality service.
• Trained and guided team members to maintain high productivity and performance metrics.

• Ensuring that there is enough cleanliness on tables when the customer is done.
• Advanced in upselling items of the restaurant.
• Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
• Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

• Managed upto 25-30 store employees successfully in a fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control and store opening and closing procedures.
• Critical thinking and evaluation of various marketing techniques.
• Skills acquired- Multi-tasking, strong communication skills, prioritizing work, vendors and customer relations, quick action on the given work, problem-solving skills, team management.

Reference: Gaganpreet Kaur

Mobile no. +91 8054588588