Ravneet Kaur
Abbotsford,Canada
Summary
Dedicated Customer Service Professional with over 13 years of experience in high-volume environments. Proficient in managing multi-line calls, data entry, and information systems management while ensuring strict confidentiality. Recognized for effective communication and maintaining composure under pressure, addressing complex inquiries with professionalism.
Overview
13
13
years of professional experience
Work History
Customer Service & Operations Support
EV Logistics Perishables
01.2013 - Current
- Handle high volumes of inquiries from employees, supervisors, and internal departments, ensuring information is accurate, timely, and professional.
- Ask clarifying questions to gather correct details, assess the nature of requests, and determine whether issues can be resolved or require escalation.
- Maintain detailed documentation for 375+ employees including payroll records, attendance, leaves, and adjustments with high accuracy and confidentiality.
- Prepare reports and summaries for management, ensuring data is complete and clearly organized for decision-making.
- Communicate policies, procedures, and instructions clearly, ensuring understanding even in sensitive or complex situations.
- Support operational efficiency by managing forms, documentation, inventory, emails, and internal inquiries.
- Strong daily use of spreadsheets, payroll systems, and internal databases.
Education
Bookkeeping for Small Business Certificate -
University of The Fraser Valley
Abbotsford, BC12-2024
Office Administration Certificate - Law Firm Profile
Humber College
06-2012
Bachelor of Business Administration -
Guru Nanak Dev University
Punjab, India 06-2007
Skills
- Call handling expertise
- Active listening
- Documentation and reporting precision
- Proficient in multi-line phone systems
- Effective dispute management
- Effective communication
- Determining priorities and actionable steps
- Proficient in MS Office applications
- Efficient data management
- Maintaining confidentiality
- Efficient time management
ADDITIONAL EXPERIENCE & STRENGTHS
- Experienced in handling sensitive information and maintaining confidentiality.
- Adept at staying composed during urgent or emotionally charged situations.
- Strong written and verbal communication skills.
- Fluent in English, Punjabi, and Hindi.
ADDITIONAL INFORMATION
- Strong computer literacy; high typing speed and accuracy
- Able to obtain and maintain RCMP Enhanced Security Clearance
- Flexible and dependable; able to work various shifts
Timeline
Customer Service & Operations Support
EV Logistics Perishables
01.2013 - Current
Bookkeeping for Small Business Certificate -
University of The Fraser Valley
Office Administration Certificate - Law Firm Profile
Humber College
Bachelor of Business Administration -
Guru Nanak Dev University