Afua Alagbe
Calgary,AB
Summary
As an HRBP, my expertise lies in collaborating with management to assess hiring needs, managing projects geared towards improving organizational performance, and matching great talent with great companies. I take pride in my proven ability to source and develop talent, empowering them to excel in their positions. One of my recent accomplishments involved leading a project to establish a partnership with Ontario colleges, driving our recruitment efforts to new heights. I excel at beating deadlines, fueling creativity and improving processes. Goal-oriented Human Resources Specialist with 4 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
9
9
years of professional experience
Work History
HR Specialist-Talent Acquisition
ColdHaus Direct
08.2022 - Current
- Conducted minimum of 60 interviews per week to manage full-cycle recruitment at Red Bull Canada, Bio-Steel and Prime Hydration
- Created and executed 4 engaging presentations aimed at colleges as part of high-volume summer hiring project, engaging diverse audience of over 60 prospective students from relevant academic backgrounds
- Provided training and implemented new SOPs for recruitment process, leading to 25% reduction in overall interview process for organization
- Reviewed and provided recommendations for new Employee Referral program, resulting in 50% savings
- Created onboarding schedules and delivered training materials to facilitate seamless onboarding of new hires, fostering their successful integration into company
- Implemented comprehensive tracking systems for internal recruiting team, optimizing efficiency and candidate management for over 150 candidates per role
- Supported multiple workplace investigations, conflict resolution and responded to employee general inquiries to ensure compliance with HR policies
- Generated and presented bi-weekly reports on recruitment, turnover, and headcount, identify watch-outs and talent gaps, and provide recommendations to VPs and hiring managers
- Successfully coordinated 2 engaging team-building activities per quarter, to help sustain positive work environment and boost employee morale
- Supported development and implementation of employee initiatives such as hybrid work program and employee recognition projects
- Reviewed letters of confirmation of employment, draft internal job postings, review and process invoices, background checks and scheduling meetings.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
- Instructed senior leaders on appropriate employee corrective steps
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
Customer Care Manager/HR Admin
Leon's Furniture
07.2018 - 07.2022
- Managed full-cycle recruitment for 3 different departments, onboarding, and maintained accurate personnel records, ensuring compliance with company policies and legal requirements
- Assisted in creation of training materials for onboarding and professional development programs for sales and customer service teams
- Conducted monthly reviews of performance metrics, using data to enhance customer response and implement case resolution strategies, such as cross-training programs
- Collaborated extensively with Health & Safety team to ensure strict adherence to health and safety standards and participated in monthly inspections, drawing attention to hazards in warehouse and office areas
- Coordinated comprehensive cost-saving initiative, collaborating closely with cross-functional teams to streamline product returns, repurposed viable items for resale, and leveraged generated revenue to secure replacement parts, effectively slashing returned product costs from ~$200,000 to $1,000
- Implemented cross-training program between customer service and front desk teams, facilitating labor sharing during peak seasons and improving operational flexibility and performance
- Developed and delivered training sessions for customer service and sales teams, enhancing their performance and customer interaction skills
- Successfully alleviated work load of HR team by facilitating in-store employee benefit enrollment and processing, coordinating training sessions and processing payroll for ~130 associates
- Proactively managed associate inquiries pertaining to compensation, benefits and standard procedures
- Led team of 15 customer service associates, fostering high-performance culture through coaching, training, and mentoring
- Managed escalations fro customer service, sales, and warehouse teams, proactively resolving issues to ensure customer satisfaction and retention.
- Managed department call volume of 250 calls per day and coordinated department schedules to maximize coverage during peak hours
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics
Customer Service Specialist
Town Shoes Limited
07.2014 - 12.2017
- Provided exceptional customer service by assisting customers with product inquiries, resolving issues, and ensuring positive shopping experience
- Demonstrated in-depth knowledge of product inventory, assisting customers in finding perfect footwear to meet their needs
- Handled over 3 customer escalations per day, effectively addressing complaints, and finding suitable solutions to ensure customer satisfaction
- Actively participated in product knowledge training sessions to stay updated on latest trends, styles, and features
- Maintained accurate and organized product displays, ensuring visually appealing and easy-to-navigate shopping environment
- Collaborated with sales team to meet and exceed sales targets by 10%, contributing to overall success of store.
Education
Postgraduate Certificate - Human Resources Management
Sheridan College
Toronto, ON04.2022
Bachelor of Arts - Management Information Systems
University of Ghana
Accra, Ghana05.2013
Skills
- Recruitment Strategy Development
- SOP Development and Implementation
- Event Management
- Human Resources Management Systems
- Staff Training
- Transfer Coordination
- Status Updates
- Policy Implementation
Timeline
HR Specialist-Talent Acquisition
ColdHaus Direct
08.2022 - Current
Customer Care Manager/HR Admin
Leon's Furniture
07.2018 - 07.2022
Customer Service Specialist
Town Shoes Limited
07.2014 - 12.2017
Postgraduate Certificate - Human Resources Management
Sheridan College
Bachelor of Arts - Management Information Systems
University of Ghana
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