Summary
Overview
Work History
Education
Skills
Community And Interests
Tools And Skills
Recent Programs
Languages
Timeline
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Afshin Mas

San Francisco

Summary

Experienced project and product professional with over 16 years of delivering cross-functional initiatives across the government, finance, and energy sectors. Strong background in civic tech, digital services, and analytics, with a passion for human-centered design and public impact. Adept at leading data-driven transformation projects.

Overview

17
17
years of professional experience

Work History

Product Owner, Digital Business Analyst

Wells Fargo
San Francisco
02.2018 - 06.2022
  • Company Overview: Strategy, Digital, Innovation.
  • Co-led high-impact digital transformation projects, including an enterprise virtual assistant (Fargo) and voice-of-customer analytics, using natural language.
  • Conducted human-centered research (journey maps, service blueprints) to align stakeholder needs across multiple business units.
  • Defined product roadmap and requirements, facilitated agile ceremonies, and collaborated with design and development on conversational AI products.
  • Produced program interface specifications, user experience mock-ups, and test plans to support the delivery of mobile banking solutions.
  • Championed data-driven performance metrics, and increased agent engagement with digital assistant tools by over 70%.

Senior Business / Process Analyst

PG&E
San Francisco
09.2014 - 02.2017
  • Company Overview: Asset Management. Senior Business/Process Analyst
  • Led cross-departmental projects for asset management and federal compliance.
  • Translated complex stakeholder input into system specifications for desktop and mobile platforms, improving predictive maintenance and asset life-cycle visibility.
  • Designed role-based access control and asset performance dashboards in partnership with asset experts.
  • Applied Lean Six Sigma and process modeling tools to simulate and present process improvements.

Project Analyst & Access Management Consultant

Environmental Protection Agency | Cisco Systems | Shell | Visa
01.2005 - 12.2014
  • Company Overview: Earlier Roles.
  • Supported access governance, reconciliation, and data alignment across Active Directory, Oracle Identity Manager, and custom platforms.
  • Led process documentation and stakeholder workshops for public-sector and enterprise security programs.

Education

MSc - Engineering Management

USC
Los Angeles, CA

MSc - Industrial Engineering

International

BSc - Industrial Engineering

International

Skills

  • MS Project
  • Stakeholder facilitation
  • Customer engagement
  • Python
  • SQL
  • API integration
  • Data Exploration
  • Data wrangling
  • Agile
  • JIRA
  • Figma
  • MS Visio
  • Process Model
  • Journey mapping
  • UML
  • SIPOC

Community And Interests

Community Music, Environment, Innovation, Saxophone, Guitar, Biking

Tools And Skills

Python, SQL, API integration, Data Exploration and Wrangling, Agile, JIRA, MS Project, Figma, MS Visio, ProcessModel, Journey Mapping, UML, SIPOC, Stakeholder Facilitation, Customer Engagement

Recent Programs

  • Product Management, Certificate, Product School
  • Design and Build of AI Products and Services, Certificate, MIT
  • Change & Mitigation, Certificate, UCLA
  • Process Improvement (Six Sigma, ProcessModel), Training, PG&E, MSI Institute
  • Data Science, In Progress, Springboard
  • Cybersecurity, In Progress, Google

Languages

English
Full Professional
Farsi
Native/ Bilingual

Timeline

Product Owner, Digital Business Analyst

Wells Fargo
02.2018 - 06.2022

Senior Business / Process Analyst

PG&E
09.2014 - 02.2017

Project Analyst & Access Management Consultant

Environmental Protection Agency | Cisco Systems | Shell | Visa
01.2005 - 12.2014

MSc - Engineering Management

USC

MSc - Industrial Engineering

International

BSc - Industrial Engineering

International

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Afshin Mas