Segun Oguntade
Canada
Summary
Results-driven Business Analyst with over 7 years of experience in driving technological enhancements and facilitating system migrations within the financial services sector. Proven ability to develop custom solutions and conduct comprehensive business requirement analyses, coupled with strong skills in stakeholder engagement and user acceptance testing. Expertise in analyzing business processes to implement effective solutions, specializing in identifying areas for improvement and delivering actionable insights that align with organizational goals. Demonstrated proficiency in data analysis and fostering collaboration among stakeholders to ensure the successful delivery of impactful solutions that enhance operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Consultant/Business Analyst
Franklin Templeton Investments
04.2023 - 08.2025
- Collaborated with stakeholders across sales, marketing, compliance, operations, portfolio management, and technology to implement a CRM upgrade (Power App/Outlook App) within Microsoft 365.
- Developed a custom collaborative application to facilitate scheduled client meetings with account managers, significantly enhancing client engagement throughout their financial journey.
- Engineered and managed an external client portal by customizing the user interface with forms, views, and dashboards.
- Leveraged data from Dynamics 365 through APIs and Dataverse to enable clients' secure access to view account details, track portfolio performance, access vault documents, and submit service requests.
- Gathered and documented comprehensive business requirements for a data migration project, overseeing the transfer of over $50 billion from a legacy server database to a cloud data infrastructure.
- Collaborated with developers to design and implement ETL workflows, ensuring data integrity and accuracy while meticulously mapping data types (date formats, currencies, and decimals).
- Conducted extensive gap analysis to identify missing fields, eliminate redundancies, and mitigate compliance risks prior to data migration.
- Coordinated User Acceptance Testing (UAT) with marketing and portfolio/account managers to validate migrated data, including client demographic information, account balances, and historical transactions.
- Achieved a minimal downtime migration with a 25% speed improvement while ensuring full regulatory compliance.
- Spearheaded change management initiatives focusing on Continuous Improvement, Training, and Development.
Business/Operations Analyst
Voila by Sobeys
04.2020 - 03.2023
- Revamped the e-commerce website, transitioning to a new technology that optimizes functionality on both web and mobile applications.
- Implemented a real-time B2B SaaS solution in collaboration with a technology partner, enhancing logistics management and optimizing grocery transport from warehouse to end-users.
- Collected business, functional, and non-functional requirements using effective elicitation techniques, enhancing project planning and communication.
- Worked closely with the scrum team to manage features, epics, and stories, refining the backlog to ensure all user stories meet the INVEST criteria.
- Facilitated stakeholder alignment by effectively identifying and communicating critical tasks and implementing best practices throughout the organization.
- Engaged in all phases of the SDLC cycle, collaborating with stakeholders to innovate and improve product visions and lifecycle management.
Business Analyst
Access Bank Plc
04.2018 - 10.2019
- Executed a comprehensive bank merger and acquisition migration, which involved integrating multiple systems within a centralized process plan across online (Web) and mobile banking applications, achieving a service architecture efficiency rate of 94% in the first quarter post-launch and an 86% efficiency in account opening software at go-live.
- Translated high-level product vision into actionable milestones, epics, user stories, and acceptance criteria to guide development.
- Managed the end-to-end requirements process, employing various tools to define processes and approaches for each project and effectively resolving any issues that arose.
- Collaborated with the testing team to convert requirements and use cases into detailed test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
- Analyzed gathered data and reports to ensure alignment with business needs and the envisioned product objectives post-launch.
- Acted as a liaison between business and IT teams (Product, UI, Development, QA, Release, and Production Support) to facilitate robust product development.
- Delivered the System Requirement Specification document in waterfall projects.
Branch Head of Operations
Diamond Bank Plc
04.2016 - 04.2018
- Supervised employees and assessed performance, identifying coaching needs and developing targeted plans to reduce service failures.
- Organized and coordinated daily banking operations, ensuring the delivery of effective financial services to clients.
- Served as the branch compliance officer, ensuring strict adherence to all anti-money laundering procedures and compliance activities.
- Utilized various sales and customer relationship management tools, including CRM, to understand customer pain points and identify effective resolution solutions.
Education
Bachelor of Science - Business Administration
Ahmadu Bello University
01.2006
Skills
- Wireframe & Mockups
- Data Analysis
- GAP Analysis
- Jira
- Confluence
- Visio
- MS Project
- Agile
- Backlog Prioritization
- (SDLC)
- Epics
- User Stories
- Acceptance Criteria
- Prototyping
- Dynamics 365
- Salesforce - CRM
- Stakeholder Management
- Communication
- Analytical Thinking
Certification
- Certified Business Analysis Professional - CBAP, International Institute of Business Analysis - IIBA
- Certified Scrum Product Owner - CSPO, Scrum Alliance
- Enterprise Design Thinking Practitioner, IBM
Timeline
Digital Consultant/Business Analyst
Franklin Templeton Investments
04.2023 - 08.2025
Business/Operations Analyst
Voila by Sobeys
04.2020 - 03.2023
Business Analyst
Access Bank Plc
04.2018 - 10.2019
Branch Head of Operations
Diamond Bank Plc
04.2016 - 04.2018
Bachelor of Science - Business Administration
Ahmadu Bello University