Afsaneh Baghbani
Toronto,ON
Summary
Dynamic sales professional with over 12 years of proven success in telecommunications and customer service. Expert in driving sales growth through strategic prospecting, consultative selling, and effective customer engagement at Telecommunications of Mazandaran. Fluent in Persian, adept at building strong client relationships and excelling in high-pressure environments. Demonstrates strong multitasking abilities and teamwork, consistently achieving and exceeding sales targets.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Barburrito
North York, CA, ON
07.2018 - 03.2020
- Provide high-quality customer service in a fast-paced environment, handling customer inquiries, and resolving issues efficiently.
- Promoted available products and services to customers during service, account management and order calls.
- Demonstrated ability to work independently and as part of a team, managing multiple priorities with minimal supervision in a fast-paced environment.
- Leveraged strong communication and negotiation skills to upsell products and services, contributing to store profitability and meeting sales targets.
Sales Specialis
Telecommunications of Mazandaran
Amol, Iran , Mazandaran
06.1996 - 02.2006
- Managed sales of home phone and internet services, consistently exceeding sales targets by implementing effective sales strategies, and customer engagement techniques.
- Fostered strong customer relationships, resulting in increased business retention and referrals through exceptional follow-up and customer service.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Managed the full sales cycle, from initial contact through to deal closing, demonstrating strong negotiation skills, and a consultative sales approach to meet the needs of clients, and achieve win/win outcomes.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
Education
Certified Accountant - Bookkeeping And Payroll
Cdi College
North York, ON 01-2022
Bachelor in Accounting - Accounting And Finance
Shomal University
Mazandaran, Iran 06-2001
Skills
- Multitasking and organizational efficiency
- Prospecting
- Strong teamwork
- Complaint resolution
- Consultative sales
- Sales presentations
- Sales strategy development
- Fluent in Persian
Timeline
Customer Service Representative
Barburrito
07.2018 - 03.2020
Sales Specialis
Telecommunications of Mazandaran
06.1996 - 02.2006
Certified Accountant - Bookkeeping And Payroll
Cdi College
Bachelor in Accounting - Accounting And Finance
Shomal University
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