Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Afsana Reedi

Toronto,ON

Summary

A recent finance graduate with strong academic background, analytical skills and a passion for financial analysis and investment strategies. Seeking to leverage my education and experiences to contribute to a dynamic finance team and further develop my expertise in financial modeling, risk assessment and analysis.

Overview

2
2
years of professional experience

Work History

Microsoft Senior Advisor

Bestbuy
12.2023 - Current
  • Resolve customer complaints by investigating problem and offering appropriate solution.
  • Maintain professional and technical knowledge by attending educational workshop and establishing networks.
  • Generated reports detailing findings and recommendations.
  • Increased team efficiency with regular training sessions and performance reviews, leading to higher productivity levels.
  • Mentored and trained staff, which prepared team members for providing exemplary service to clients.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Apple Advisor

Bestbuy
08.2023 - 12.2023
  • Provide expert guidance on Apple products and services to customers, assisting with inquiries, product recommendation and add ons.
  • Achieved and exceeded sales target by effectively upselling Apple products and services.
  • Stayed up-to-date with Apple product launches, software updates and industry trends.
  • Provide guidance, training and mentorship to new hires to ensure high quality customer service and technical support.

Sales Associate

Bestbuy
08.2022 - 08.2023
  • Assisting customers by answering any questions they may have about potential purchases, locating merchandise, and operating cash registers as needed.
  • Handle all aspects of sale including upselling additional warranty protection and other store offers.
  • Develop, maintain and communicate strong, complete up-to-date knowledge about computers, laptops, accessories, pricing plans and services.
  • Ability to manage a fast-paced environment thoroughly, efficiently and working as a team.


Education

Bachelor of Commerce - Finance

York University
Toronto, ON
06.2023

Skills

  • Excellent leadership and communication skills
  • Proficient in Microsoft Office, Excel including pivot tables, financial functions and data analysis
  • Financial Analysis, Budgeting and Forecasting skills
  • Strong Analytical and Problem-solving skills
  • Customer service and conflict management skills
  • Time management and organizational skills

Languages

English
Full Professional
Bengali
Native or Bilingual

Timeline

Microsoft Senior Advisor

Bestbuy
12.2023 - Current

Apple Advisor

Bestbuy
08.2023 - 12.2023

Sales Associate

Bestbuy
08.2022 - 08.2023

Bachelor of Commerce - Finance

York University

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Afsana Reedi