Rahul Radhakrishnan
Summary
Onboarding and Implementation Specialist with experience in consultative sales, client onboarding, and SaaS platform adoption. Skilled at engaging inbound leads, understanding business needs, and guiding customers through technical setup and successful platform integration. Known for taking ownership, building strong client relationships, and continuously improving through feedback and hands-on learning. Brings a strong mix of technical expertise and customer-focused problem solving.
Overview
9
9
years of professional experience
Work History
Microsoft Senior Advisor
BestBuy
Langley, British Columbia
01.2025 - Current
- Engaged with inbound customers, qualified needs, and led consultative discussions to recommend Microsoft solutions aligned with business and personal use cases
- Guided customers through product setup, onboarding, and post-purchase support to ensure smooth adoption
- Built strong relationships by acting as a trusted advisor, improving customer retention and satisfaction
- Delivered technical troubleshooting and training to reduce repeat issues and improve user confidence
- Collaborated with internal teams to improve customer experience and streamline service delivery
Implementation Consultant
Tata Consultancy Services
Mumbai, IN
06.2020 - 07.2023
- Led client onboarding and implementation activities for SAP FI/SD projects, ensuring smooth transition from requirements to go-live
- Acted as a key point of contact between business stakeholders and technical teams
- Guided clients through system setup, configurations, and post-go-live support
- Conducted training sessions and supported adoption to ensure successful platform usage
- Collaborated with cross-functional teams to continuously improve system performance and user experience
Systems Analyst
Tata Consultancy Services
Mumbai, India
10.2019 - 06.2020
- Analyzed business requirements and converted them into functional system specifications for ERP enhancements.
- Supported ERP implementations and upgrades, focusing on system quality, usability, and user adoption.
- Designed and executed functional, regression, and UAT test cases, identifying issues early and reducing post-go-live risks.
- Worked closely with developers to debug, track, and resolve issues, enabling smoother releases and faster stabilization.
- Documented business processes and recommended system improvements to improve efficiency and system reliability.
System Engineer
Ernst & Young
Mumbai, India
06.2017 - 09.2019
- Supported enterprise applications by providing functional and technical support to end users.
- Assisted with application testing, validation, and deployment support, ensuring solutions met business requirements.
- Collaborated with cross-functional teams to understand requirements and improve overall system performance.
- Contributed to documentation and continuous improvement initiatives within client environments.
Education
Master of Business - Operations and Supply Chain Management
Melville School of Business, KPU
Surrey, BC01-2025
Bachelor of Science - BS - Computer Science
Thakur College of Science & Commerce
Mumbai, India04-2016
Skills
- ERP & System Implementation – End-to-end SAP Project implementation, configuration
- Testing & Validation – User Acceptance Testing (UAT), API testing, SQL data validation, and defect management
- Process & Integration – Workflow automation, system integration, and process improvement within Agile teams
- Stakeholder & Support – Cross-functional collaboration, ITSM-based hypercare, user training, and driving adoption
- Tools & Platforms – SAP, Salesforce, Jira, Confluence, Power BI, SQL, Slack
Timeline
Microsoft Senior Advisor
BestBuy
01.2025 - Current
Implementation Consultant
Tata Consultancy Services
06.2020 - 07.2023
Systems Analyst
Tata Consultancy Services
10.2019 - 06.2020
System Engineer
Ernst & Young
06.2017 - 09.2019
Master of Business - Operations and Supply Chain Management
Melville School of Business, KPU
Bachelor of Science - BS - Computer Science
Thakur College of Science & Commerce