Afifa Kazi
Office of MPP Stephanie Bowman
Toronto,Canada
1
Certification
7
years of professional experience
Dedicated, organized, and customer-focused administrative professional with over four years of experience in reception, office administration, travel coordination, customer service, and education. Experienced in managing office operations, coordinating meetings, responding to emails, planning domestic and international travel, booking flights and hotels, and delivering exceptional customer service. Currently pursuing a Paralegal Diploma at triOS College Business Technology Healthcare Inc. while actively volunteering in the Office of MPP Stephanie Bowman. Holds a valid Ontario Security Guard Licence and CPR & First Aid Certification. Fluent in English, Hindi, Gujarati, and Urdu with excellent communication, organizational, and multitasking abilities.
Work History
Administrative Volunteer
6 Months- Provide administrative support for daily office operations.
- Welcome visitors and assist members of the public.
- Answer inquiries professionally in person and over the phone.
- Prepare documents and maintain confidential records.
- Support community outreach events and office programs.
- Perform general office duties while maintaining a professional environment.
Tutor – Mathematics & English
3 Years- Taught Mathematics and English to students from LKG to Grade 5.
- Prepared lesson plans, worksheets, assignments, and classroom activities.
- Helped students improve reading, writing, grammar, vocabulary, and mathematics skills.
- Monitored academic progress and provided individualized support.
- Encouraged positive learning habits and classroom participation.
- Communicated with parents regarding student development and progress.
Office Assistant
2 Years- Managed daily office administration and front desk operations.
- Scheduled meetings and maintained management calendars.
- Managed company email correspondence and responded to client inquiries.
- Assisted in preparing and maintaining contracts and business documents.
- Coordinated hotel reservations for company staff and guests.
- Welcomed visitors and ensured an excellent guest experience.
- Planned complete travel itineraries for individuals and corporate groups.
- Coordinated domestic and international tours.
- Maintained office files, records, and confidential documents.
- Supported management with administrative and operational tasks.
Receptionist
2 Years- Welcomed customers and visitors in a professional manner.
- Booked domestic and international airline tickets.
- Prepared customized travel itineraries for individuals and groups.
- Arranged hotel accommodations and transportation.
- Responded to customer emails and telephone inquiries.
- Assisted clients with government ID and travel document applications.
- Maintained customer records and booking information.
- Scheduled appointments and provided administrative support.
- Delivered exceptional customer service while managing multiple priorities.
Education
Higher Secondary School - Grades 11 & 12
Secondary School - Grades 1–10
Paralegal Diploma
Currently Studying
Skills
Office Administration
Administrative Support
Reception & Front Desk Operations
Customer Service
Calendar & Meeting Coordination
Email & Telephone Communication
Airline Ticket Booking
Hotel Reservations
Domestic & International Travel Planning
Individual & Group Tour Planning
Guest Relations
Contract Administration Support
Appointment Scheduling
Data Entry & Record Management
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Internet Research
Professional Communication
Time Management
Problem Solving
Teamwork
Attention to Detail
Email Management
Data Entry
Document Preparation
Online Booking Systems
LANGUAGES
English – Fluent (Read, Write, Speak)
Full Professional
Hindi – Fluent (Read, Write, Speak)
Native or Bilingual
Gujarati – Fluent (Read, Write, Speak)
Native or Bilingual
Urdu – Fluent (Read, Write, Speak)
Native or Bilingual
Certification
- Ontario Security Guard Licence
- CPR & First Aid Certification
PROFESSIONAL STRENGTHS
- Excellent customer service and interpersonal skills
- Strong written and verbal communication
- Outstanding organizational and multitasking abilities
- Professional, reliable, and detail-oriented
- Ability to work independently and collaboratively
- Strong administrative and office coordination skills
- Excellent problem-solving and time management abilities
- Positive attitude and willingness to learn
AVAILABILITY
- Full-time
- Part-time
- Morning Shifts
- Weekends
- Flexible Schedule
Timeline
Administrative Volunteer
Office of MPP Stephanie Bowman
01.2026 - CurrentRead More
Tutor – Mathematics & English
Prince English Medium School
04.2022 - 04.2025Read More
Office Assistant
Elight Group of Company
01.2022 - 01.2024Read More
Receptionist
Torringo Tours and Travels
01.2020 - 01.2022Read More
triOS College Business Technology Healthcare Inc.
Paralegal Diploma
Read More
Prince English Medium School
Secondary School from Grades 1–10
Read More
Sanskar Bharti Vidyalaya
Higher Secondary School from Grades 11 & 12
Read More