Sehreet Kaur
Mississauga,ON
Summary
Dedicated professional with strong skills in customer service and effective communication. Proven ability to manage patient scheduling and resolve complaints promptly, ensuring a positive experience for clients.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Administrative Volunteer
Toronto Community Recreation Centre
Toronto, Ontario
05.2024 - 08.2024
- Greeted visitors warmly and directed them to appropriate personnel.
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and maintained organized calendar for staff.
- Processed incoming and outgoing mail with attention to detail.
- Maintained cleanliness and order of front desk area regularly.
- Assisted clients with inquiries about services and procedures.
- Supported administrative tasks by filing documents accurately.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
- Handled sensitive information in a confidential manner.
Package Handler
Fedex Express
Vaughan, Ontario
10.2024 - Current
- Categorized packages according to destination to improve processing and delivery effectiveness.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Resolved conveyor system issues by clearing jams and blockages.
- Inspected packages for damage before processing to uphold quality standards.
- Collaborated with team members to meet daily operational goals effectively.
- Maintained cleanliness and organization of work area for safety compliance.
- Followed safety protocols during package handling to minimize workplace injuries.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Education
Office Administration - Health Services - Medical Administration
Sheridan College
Mississauga, ON08-2025
Skills
- Typing speed 45 wpm
- Customer service excellence
- Patient scheduling and management
- Office 365 proficiency
- Medical terminology expertise
- Effective communication skills
- Appointment scheduling
- Billing and coding knowledge
- Document management systems
- Administrative support functions
Certification
- CPR Training Certificate.
- Security Licence
Availability
- Full- time, weekdays and weekends.
Timeline
Package Handler
Fedex Express
10.2024 - Current
Administrative Volunteer
Toronto Community Recreation Centre
05.2024 - 08.2024
Office Administration - Health Services - Medical Administration
Sheridan College
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