Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ADRIENNE AITKEN

Orangeville,ON

Summary

Strategic Learning and Development Leader with 18 years of experience enhancing team performance and cultivating accountable workplace cultures. Skilled in aligning talent strategies with business objectives and driving stakeholder satisfaction. Developed scalable learning solutions and impactful programs that improve performance outcomes.

Overview

22
22
years of professional experience

Work History

Organizational Development & Leadership Consultant

Self-Employed
Orangeville, Canada
09.2025 - Current
  • Partner with small businesses to strengthen organizational effectiveness, leadership capability, and employee experience through HR and talent-focused initiatives.
  • Advise on HR policies, job design, and organizational structure to support business growth and role clarity.
  • Collaborate with stakeholders to align leadership goals with business objectives.
  • Designed customized leadership training programs for diverse client needs.
  • Developed onboarding frameworks and leadership guidance to enhance employee experience and ensure performance consistency.
  • Create and deliver webinars and communication strategies that fostered engagement and supported change initiatives.
  • Support business owners in aligning people strategies with operational and growth objectives.
  • Design job descriptions and role profiles aligned to business needs and future talent requirements.
  • Utilized AI technology to enhance training and development processes.

Learning & Leadership Program Specialist (Contract)

Ontario Pension Board (OPB)
Toronto, Canada
06.2024 - 08.2025
  • Spearheaded company learning strategy to enhance leadership readiness and elevate employee engagement initiatives alongside senior leaders and external vendors.
  • Partnered with HR and external vendors to design and implement tiered leadership development programming across managerial levels.
  • Co-led design and execution of employee engagement survey, enhancing participation and providing leadership with actionable insights.
  • Developed executive communications and materials supporting leadership initiatives and driving program adoption.
  • Launched employee wellness learning initiative in collaboration with TELUS, increasing average session participation.
  • Managed and optimized $300K learning budget across LinkedIn Learning, IMS, TELUS, and McLean & Company, ensuring effective vendor performance.
  • Designed a 12-month competency-based onboarding and development roadmap for Pension Specialists, strengthening role readiness and accountability.

Senior Program Specialist, Talent Development

Wolseley Canada
Toronto, Canada
08.2022 - 06.2024
  • Designed, developed, and launched an Operational Excellence Academy and Future Branch Leaders Program to strengthen leadership pipeline.
  • Led national talent development programs supporting 100+ branches across Canada, aligning leadership capability with operational and sales performance goals.
  • Delivered 22 DDI-certified leadership sessions (virtual and in-person) to 150+ leaders, increasing leadership confidence and effectiveness.
  • Co-developed Inside Sales Trainee Program to accelerate sales readiness and align training with business KPIs.
  • Influenced executive workforce decisions by leveraging data storytelling and aligning learning strategies with business goals.
  • Implemented innovative learning technologies to enhance participant engagement.
  • Created interactive learning modules using various software programs including Synthesia and Articulate Storyline.
  • Supported change initiatives through training, communication, and stakeholder engagement.

Learning & Development Specialist

ATS Healthcare
Vaughan, Canada
01.2022 - 08.2022
  • Increased compliance completion from 68% to 90% by redesigning delivery formats to better support frontline teams.
  • Partnered with business leaders to align training with operational and compliance needs, ensuring relevant skill development.
  • Increased learner engagement by 12% through interactive digital experiences (Storyline 360, Rise, Vyond, Litmos).
  • Modernized 20+ training modules in partnership with SMEs, ensuring quality and regulatory alignment.
  • Led learning modernization initiatives and compliance optimization, enhancing organizational alignment.

Progressive Leadership Roles in Operations & Organizational Development

GoodLife Fitness
Toronto & National, Canada
01.2005 - 10.2021
  • Led large-scale leadership development and operational initiatives across 200+ locations, advancing from operations leadership into national talent development strategy.
  • Led national manager development programs supporting leadership consistency across 200+ locations.
  • Led national initiatives to align leadership practices and improve organizational consistency.
  • Designed and delivered leadership development programs for 300+ managers annually.
  • Facilitated leadership development programs for 300+ people managers, increasing engagement and team performance scores.
  • Provided coaching and development support to leaders, strengthening performance and engagement.
  • Delivered EQ-i coaching to 50+ mid- and senior-level leaders, enhancing leadership confidence for 80% of participants.
  • Co-led LinkedIn Learning enterprise rollout, managing change communications and adoption strategy.
  • Standardized onboarding and leadership expectations, ensuring consistency in operational practices.
  • Reduced onboarding ramp-up time by 30% through LMS implementation and transition to blended learning model.
  • Trained 900+ employees in CPR and AED certification, increasing emergency preparedness across locations.
  • Developed functional solutions to problems, resulting in measurable cost-savings.
  • Built succession pipelines and developed future leaders through coaching and structured development.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Education

Human Resource Management - Diploma -

Loyalist College
01-2018

Certificate in Adult Education -

Canadian College of Educators
01-2019

CHRP Designation -

05-2026

CTP Designation -

05-2026

Personality Dimensions Certified Level 1 Trainer -

01-2023

DDI Certified Facilitator -

01-2023

Lean Six Sigma Yellow Belt -

04-2022

EQ-i Practitioner -

MHS
01-2018

Crucial Accountability Facilitator -

Vital Smarts
01-2017

Digital Course Academy -

01-2017

Explainer Academy -

01-2017

Skills

  • Organizational development
  • Learning strategy
  • Leadership development
  • Succession planning
  • Talent reviews
  • Curriculum design
  • Adult learning principles
  • Change management
  • Project management
  • Operational excellence
  • Vendor management
  • Collaborate cross-functionally
  • Facilitation skills
  • Coaching skills
  • Performance management
  • Problem-solving

Accomplishments

  • Designed and implemented company-wide Management Development Programs across two organizations, incorporating emotional intelligence, accountability conversations, and core leadership skills to strengthen leadership pipelines and increase internal promotions.
  • Partnered with an external vendor to design, develop, and launch an employee engagement survey, leveraging insights to support managers in creating targeted action plans that improved team engagement and performance.
  • Developed and implemented structured learning paths across multiple roles and organizations, improving onboarding efficiency, accelerating time-to-performance, and strengthening role clarity and performance consistency.
  • Contributed to the development and implementation of HR policies and procedures that reinforced a safe, compliant, and high-performance culture, aligning people practices with organizational goals and leadership accountability.
  • Transformed a $146K monthly deficit into a $21K net profit within eight months by optimizing staffing models, streamlining operations, strengthening team accountability and enhancing cost control processes.
  • Recognized as a top-performing manager company-wide at GoodLife Fitness three years in a row for consistently driving team performance, customer satisfaction, and revenue growth.

Timeline

Organizational Development & Leadership Consultant

Self-Employed
09.2025 - Current

Learning & Leadership Program Specialist (Contract)

Ontario Pension Board (OPB)
06.2024 - 08.2025

Senior Program Specialist, Talent Development

Wolseley Canada
08.2022 - 06.2024

Learning & Development Specialist

ATS Healthcare
01.2022 - 08.2022

Progressive Leadership Roles in Operations & Organizational Development

GoodLife Fitness
01.2005 - 10.2021

Human Resource Management - Diploma -

Loyalist College

Certificate in Adult Education -

Canadian College of Educators

CHRP Designation -

CTP Designation -

Personality Dimensions Certified Level 1 Trainer -

DDI Certified Facilitator -

Lean Six Sigma Yellow Belt -

EQ-i Practitioner -

MHS

Crucial Accountability Facilitator -

Vital Smarts

Digital Course Academy -

Explainer Academy -

ADRIENNE AITKEN