Andrea D'Addario, CHE
Yellowknife,NT
Summary
Dynamic, passionate, and innovative senior-level leader and educator in the Northern health industry with over 15 years of progressive leadership experience. Skilled in community mental health operations, strategic leadership, crisis management, and community response, as well as talent development in remote and rural healthcare settings. Proven success in navigating complex and rapidly changing healthcare environments, driving system engagement, quality improvement, and cultural and system-level transformation in mental health, community wellness, and organizational development. Certified LEADS Specialist proficient in incorporating the LEADS in a Caring Environment Framework to achieve strategic priorities. A respected advisor and mentor, employing strengths-based approaches to develop trusting and sustainable relationships in the organization and community. An outdoor enthusiast who enjoys entertaining, supporting community events, and cherishes family time.
Overview
19
19
years of professional experience
Work History
Organizational Development & Leadership Consultant
Northwest Territories Health and Social Services Authority (NTHSSA)
2022.05 - Current
- Worked closely with NTHSSA CEO, regional Chief Operating Officers, and Executive Directors to devise HR training programs aimed at enhancing skills of mid-senior level management and employees
- Served as thought partner to executives seeking guidance in navigating complex organizational challenges or changes in their roles or responsibilities.
- Organized integration of critical leadership competencies into existing workflows.
- Executed effective training and development programs tailored to enhance employee performance and meet business plan goals.
- Performed acting duties as Territorial Manager for Strategic Learning and Talent Development Division, overseeing various areas such as HR Learning Management System, Professional Development and Education unit, and eLearning Specialist
- Played a key role in enhancing system-wide engagement through effective coordination and support.
- Assisted leadership teams with building shared beliefs and attitudes across organizational structures.
- Examined talent development training courses to determine their alignment with organizational goals
- Determined impact of training programs by evaluating employee accomplishments
- Facilitated course material
- Provided consultation to supervisors, managers, senior leaders, and executives in areas of performance enhancement,
organizational strategy and leadership development,
as well as talent retention and recruitment - Enhances employee job performance and overall company performance by determining necessary measures through needs assessments.
- Created strategic alliance with Canadian College of Health Leaders to facilitate design and delivery of LEADS training initiatives in three NWT health authorities.
- Developed and implemented a comprehensive system-wide quality improvement training framework based on Evidence-based Practice for Improving Quality (EPIQ) at the University of Alberta/Canadian Neonatal Foundation, resulting in 118 certifications for both frontline and management levels between 2022-2024. Developed internal capacity by onboarding 6 new EPIQ facilitators across two health authorities.
- Successfully obtained health sustainability funding, resulting in the planned expansion of EPIQ Quality Improvement training program.
- Crafted internal leadership development courses that adhered to principles of the LEADS in Caring Environment Framework.
- Evaluated thesuccess of leadership development programs through ongoing measurement against established benchmarks and objectives.
- Assisted with system-wide development and implementation of the NTHSSA Employee Engagement Strategy.
- Boosted employee engagement levels by facilitating workshops focused on motivation, empowerment, and recognition strategies for leaders to implement within their teams.
Faculty and Student Advisor
McGill University, Desautels Faculty of Management
2022.01 - Current
- Developed strong relationships with faculty members, fostering an environment of collaboration supporting student goals.
- Enhanced student retention by providing personalized academic guidance and support.
- Delivered Healthcare Management course curriculum, specializing in the LEADS in a Caring Environment Framework and Evidence-Based Practice for Improving Quality Curriculum
- Designed LEADS-based curriculum in accordance with the Canadian College of Health Leaders Strategic Alliance partnership agreement.
- Instructed and guided participants through EPIQ Curriculum.
- Organized workshops for students focusing on essential skills such as time management, study techniques, and stress reduction.
- Served as both a coach and advisor, guiding students to success
- Served as a student mentor throughout their Health Management Capstone project by assisting with design, development, and communication.
Territorial Manager, Mental Health & Wellness
Northwest Territorial Health and Social Service Authority
2017.08 - 2022.05
- Provided acting coverage for Territorial Director of Mental Health and Community Wellness, ensuring operational efficiency and fiscal responsibility in managing Shelter Services and Adult Placement services while coordinating comprehensive client care across health, school, and community programs.
- Created divisional culture and practices to foster caring leadership and support the mental health and wellness of teams, service users, and frontline staff
- Managed 7 Territorial positions across various domains such as Mental Health, Community Wellness, Opioid Enhancement, Child & Youth Mental Health Services, and Territorial Mental Health Coordinators
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Developed operational quality improvement plans for Mental Health and Community Wellness services to ensure culturally safe and trauma-informed care
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Worked closely alongside HR teams across various regions to plan and execute successful recruitment campaigns; consistently nurtured valuable relationships with both internal and external stakeholders.
- Collaborated with internal government departments including Occupational Health and Safety, HR and Financial Services, and Employee and Family Assistance teams. Ensured programming and service accessibility during high-need times.
- Acted as a clinical and subject matter expert, advising mental health leaders and primary care practitioners across the NWT in functional leadership.
- Enhanced performance, improved retention, and fostering a culturally safe work environment by offering territorial and regional employee training opportunities.
- Designed and implemented standardized policies/procedures for Mental Health and Community Wellness services in accordance with Accreditation Canada and NTHSSA's objectives, based on extensive engagement.
- Successfully executed and oversaw the implementation and monitoring of Territory-wide Stepped Care 2.0, a key component in driving the Mental Health System's transformation.
- Established strategic partnerships with local Indigenous agencies and band councils to enhance mental health care reform.
- Enhanced patient care by implementing rapid response protocols during the COVID-19 pandemic.
- Established and maintained quality improvement committees at local, regional, and territorial levels to ensure the provision and coordination of quality services.
- Led system transformation initiatives, including the implementation of Territorial Opioid Enhancement Program and Territorial Child Youth Care Counsellor Implementation.
Regional Manager, Mental Health Heath and Addictions
Northwest Territories Health and Social Services Authority
2016.02 - 2017.08
- Served Beaufort Delta region, comprising 8 communities with a population of around 7,000 people. Supported four distinct cultural groups (Gwich'in, Inuvialuit, Métis, and Non-Aboriginal) in the largest geographic area of the Northwest Territories.
- Acted as Director of Social Programs responsible for managing daily operations and fiscal activities related to a team of 8-10 registered social workers. Coordinated services for aided living clients/students in Social Supports as well as Foster Care Programs while facilitating client care throughout health, school, and community programs.
- Managed and supervised a team of 10 Child Youth and Family Counsellors, 4 Community Wellness Workers, and maintained two contractual agreements with Non-government organizations-NGOs for the Regional Community Wellness and Counseling Program.
- Developed and supervised financial management of a $2.8 million community counseling program, in line with regional and territorial priority setting and business planning process.
- Delivered advanced leadership skills and clinical supervision support to both the Clinical Supervisor of Mental Health and Addiction, as well as the Supervisor of Community Wellness
- Ensured the effective supervision for staff in the outlying communities through both group and individual support
- Works collectively with diverse community members to create specialized programs for those affected by Mental Health & Addiction and Domestic Violence across different age groups.
- Coordinated Community-based Critical Incident Planning and Intervention with the Mental Health team, Social Services, Health Services and the School Board
- Developed and provided training on new Policy and Procedure implementation
- Delivered seasoned knowledge and expert advice to a wide range of professionals including Physicians, Psychiatrists ,Nurses ,Social Workers ,Teachers from both the Primary Care Team as well as regional agencies.
- Manages clinical and program partnerships with a focus on coordinating wrap-around and integrated mental health services
- Implemented strategies for quality control, performance measurement, and accountability.
- Successfully reformed a regional mental health program through the application of LEAN principles and Quality Improvement strategies over 1.5 years. Significantly enhanced patient flow, reduced service bottlenecks, and eradicated an extensive six-week+ waitlist.
- Expanded wellness programming and strengthened services for children, youth, and families by establishing coalitions with local indigenous agencies as part of the Indigenous Wellness revitalization project.
Registered Psychologist
Eastern Health – Tuckamore Treatment Centre
2013.11 - 2016.01
- Developed and oversaw the successful integration of a new Psychological Service program at the treatment center
- Utilized assessment outcomes to inform case conceptualization and develop holistic treatment plans for individuals with concurrent psychiatric disorders.
- Facilitated psychoeducational workshops for patients and families, increasing understanding of mental health issues and available resources.
- Delivered personalized treatment options and designing therapeutic programs specifically for adolescents aged 12-18 who are dealing with multiple concurrent disorders.
- Managed caseload of individual clients, couples, and family therapy sessions.
- Improved patient outcomes by utilizing evidence-based therapeutic approaches in individual and group therapy sessions.
- Led group therapy sessions focusing on specific topics such as stress management, coping skills development, or relationship building techniques for improved interpersonal functioning.
- Prevented escalation of mental health crises by responding promptly to urgent requests for psychological support from patients and their families.
- Increased client satisfaction by maintaining a compassionate, non-judgmental environment during therapy sessions.
- Provided crisis intervention services when necessary, de-escalating situations and connecting individuals with appropriate resources for ongoing support.
- Developed and implemented program policy and procedures aligning with Eastern Health standards and best-practice guidelines in Suicide Intervention/Prevention, Psychological practice, Social Work, Child Youth Work, and residential youth treatment research.
- Evaluated program needs, conducted program evaluation, and identified areas for improvement.
- Performed research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes.
- Conducted job analysis and training assessment to create tailored training modules for frontline staff.
- Fostered a positive work environment by actively participating in team meetings, offering constructive feedback, and maintaining open lines of communication with colleagues.
- Collaborated intensively and multidisciplinary with Psychiatry, Nursing, Recreational Therapy, Occupational Therapy, Social Work, Teaching staff, and School Administration
- Fostered ongoing consultation province-wide for stakeholders and community agencies while establishing and preserving professional relationships with referral sources within local and regional communities.
- Established clinical partnership with Janeway Children's Hospital Adolescent Assessment Unit
- Supported organizational growth through participation in community outreach events promoting mental health awareness and prevention initiatives.
Clinical Supervisor
Beaufort Delta Health and Social Services Authority –Mental Health Heath and Addictions
2011.05 - 2013.11
- Managed Community Counselling staff and provided clinical oversight
- Supervised and educated a team of 8 Child, Youth, and Family Counsellors, 1 Medical Social Worker, and 4 Community Wellness Workers with advanced clinical expertise.
- Provided acting coverage for the Regional Manager of Mental Health and Addictions
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Conducted continuous individual and group clinical supervision sessions following diverse models and intervention techniques such as solution-focused, cognitive-behavioural, narrative, developmental, systems, and play/expressive therapy
- Led staff performance evaluation process and provided specialized training to promote clinical expertise
- Developed and implemented evaluation and intervention tools for regional supervision.
- Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
- Informed policy and procedure development/enhancement using service-use feedback mechanisms and cultural best practices
- Implemented staff training opportunities and educational time, fostering a culture of continuous learning for a competitive workforce advantage.
- Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
- Optimized scheduling processes that promoted efficient use of time in order to maximize clinician availability for direct patient contact.
- Facilitated the implementation of new evidence-based practices within the therapeutic team, resulting in improved treatment outcomes.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Initiated community outreach programs, increasing clinic visibility and expanding patient base.
- Updated clinic policies and procedures in line with latest healthcare standards, ensuring legal compliance and operational excellence.
Child, Youth, and Family Counsellor
Beaufort-Delta Health and Social Service Authority
2009.08 - 2011.05
- Delivered culturally sensitive counseling support for clients facing mental health challenges, family violence situations, and substance abuse issues
- Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
- Delivered counseling services to families and couples dealing with familial issues.
- Implemented treatment strategies based on assessment outcomes to support clients' mental well-being.
- Assisted clients in locating resources for housing services and financial assistance.
- Supported parents in navigating challenging situations such as divorce or custody disputes, reducing stressors in the family system.
- Improved family communication by utilizing evidence-based therapeutic techniques.
- Created customized behavioral modification plans for children experiencing disruptive behavior issues at home or school environments.
- Established rapport with diverse clientele, creating a safe environment for open dialogue and growth.
- Addressed intergenerational trauma within families by implementing culturally sensitive interventions that promote healing across generations.
- Offered immediate support to individuals facing crises and effectively handled suicide risk assessment for clients and their loved ones
- Coordinated multidisciplinary team meetings to review client progress and adjust service delivery as needed.
- Provided mental health education and consultation to staff, families, and community agencies at the Health Center
- Expanded community awareness of mental health services through organizing outreach events, information sessions, and workshops.
- Enhanced client satisfaction by consistently providing compassionate, knowledgeable assistance in navigating complex mental health service systems.
- Engaged in continuous self-performance evaluation and expanded clinical skills through professional development training.
Psychometrist
Regional Mental Health Care London
2008.01 - 2009.08
- Conducted comprehensive psychological assessments for adult clients aged 18 to 64 with mental health disorders, addiction, and personality functioning under the supervision of a Registered Psychologist.
- Maintained ethical standards in psychological testing, safeguarding patient privacy and confidentiality throughout the process.
- Established strong rapport with patients, fostering a comfortable environment conducive to accurate test performance.
- Selected appropriate psychological assessment tools, ensuring that each test was tailored to the specific needs and context of individual patients.
- Conducted comprehensive Mental Health Screening, Adaptive Functioning Assessments, and Psycho-educational Assessments for diagnosing individuals with DSM-IV disorders. Applied assessment findings to formulate precise diagnoses.
- Developed and delivered detailed psychological reports, sharing valuable insights with clients.
- Worked collaboratively within a multi-disciplinary psychiatric team to provide inpatient and outpatient programming, consultation, therapeutic intervention planning, case management, discharge planning and program evaluation.
- Actively participated in ongoing professional development opportunities to maintain and enhance psychometric expertise.
- Conducted thorough quality assurance checks on test materials, guaranteeing accurate and valid results for each assessment administered.
Psychological Consultant
Hamilton-Wentworth District School Board
2005.04 - 2008.01
- Conducted comprehensive Psycho-educational assessments for diverse disabilities under the supervision of a Registered Psychologist.
- Observed children in classrooms, at home, and in other settings.
- Implemented early intervention strategies to prevent the development of more severe mental health issues later in life.
- Researched, coordinated, and evaluated interventions for difficulties in learning, socializing and managing emotions.
- Developed individualized treatment plans targeting specific emotional, behavioral, and developmental issues in children.
- Prepared psychological reports and provided comprehensive feedback to school staff, families and students.
- Collaborated with school administration to provide age/grade-specific consultation and support to the teaching and learning resource staff
- Established strong rapport with clients through active listening skills, empathy, and trust-building techniques during sessions.
- Led social skills groups to improve peer relationships and promote healthy communication among children.
- Implemented culturally appropriate interventions to support students and families in school and home settings.
- Enhanced therapeutic outcomes by utilizing evidence-based treatment approaches tailored to each child's needs.
- Designed and coordinated training initiatives for staff at the school and administration level, including workshops, seminars, and printed reference material.
- Established strong referral networks with other professionals to provide comprehensive care for clients requiring additional services or specialized expertise.
- Participated in ongoing professional development activities to stay current with industry trends and emerging techniques in psychological consultation practice.
- Maintained strict adherence to ethical guidelines set forth by professional organizations, ensuring high-quality service provision for all clients.
- Contributed to the development of organizational policies and procedures, promoting a positive work environment and mental health awareness.
- Evaluated program effectiveness using data-driven approaches, informing future improvements in service delivery.
Education
Doctor of Philosophy - Industrial & Organizational Psychology
Alder University
Vancouver, BC08.2024
Masters of Management - International Masters for Health Leadership
Desautels Faculty of Management - McGill University
Montreal, QC11.2021
Doctor of Philosophy - School And Clinical Child Psychology - ABD
Ontario Institute For Studies in Education, University of Toronto (OISE/UT)
Toronto, ON05.2008
Master of Arts - School And Clinical Child Psychology (Honours)
Ontario Institute For Studies in Education, University of Toronto (OISE/UT)
Toronto, ON05.2005
Bachelor of Science - Psychology (Honours)
Trent University
Peterborough, ON05.2002
Skills
- Visionary Thinking
- Adaptive & Ethical Leadership
- Strategic Planning
- Operational Excellence
- Coaching and Mentoring
- Experienced Facilitator
- Cultural Humility, Awareness & Social Justice
- Proactive Emergency Response
- Crisis Response Coordination
- Networking & Stakeholder Engagement
External Funding Achievements
- Stanton Hospital Foundation – Territorial Pediatric Tele-Psychiatry Initiative $2 million over three years (September 2019)
- Health Canada Federal Opioid Funding, $500,000 over three years; Territorial Opioid Enhancement Project (August 2018)
People, Culture & Volunteer Profile
People & Culture Profile
- Member, Yellowknife Chamber of Commerce
- Member of the Canadian Psychological Association
- Member of the Canadian College of Health Leaders, January 2020
- Member of the Canadian Society of Industrial & Organizational Psychology
- Member of the Society of Industrial & Organizational Psychology (US)
- Certified LEADS Specialist, Canadian College of Health Leaders, April 2023
- Certified Health Executive, Canadian College of Health Leaders (May 2022)
- Deep Democracy Training – Level 1, May 2019
- LEAN Training, October 2018
- University of Alberta & GNWT: Manager Training Program, Fall 2017
- Quality as a Business Strategy: Fall 2017/Winter 2018
- Justice Institute of British Columbia – Lead Yourself First, October 2016
- Former Registered member of the Newfoundland and Labrador Board of Psychologists 2013-2016
Volunteer Profile
- NTHSSA Social Committee & Event Planning, 2024- to present
- Aurora Minor Soccer Association - Board of Directors, Registrar 2024- to present
- Aurora Minor Soccer Association - U14 Female Team Coordinator 2023-2024
- Co-Chair, Evidenced-Based Practice for Improving Quality, Implementation Subcommittee – January 2023 to present
- Chair, Ethics Council – Canadian College of Health Leaders, June 2022 to present
- Member Board of Directors – Canadian College of Health Leaders, June 2021 to present
- Chapter Chair Midnight Sun Chapter – Canadian College of Health Leaders, January 2022 to present
- Volunteer Reviewer, Health Management Forum, Canadian College of Health Leaders, March 2021 to present
- Master Facilitator - Evidence-Based Practice for Improving Quality, August 2021 to present)
- Tots Spot Day Care - Inuvik, NT, Board Director 2016-2017
- President and member of the Association of Psychologist of Newfoundland and Labrador (2015)
- Eastern Director of the Association of Psychologist of Newfoundland and Labrador (2014
Clinical Skills Profile
Behavioural Research & Technology Skills
- Extensive Literature Reviews and Grant Preparation
- Data Management and Analysis (Qualitative and Quantitative)
- Software Skills and Knowledge: MS office (including Excel), Statistica, Canva, GenAI tools
Clinical/Organizational Scientist-Practitioner Skill Set
- Cultural Competency and Diversity - Indigenous Relations and Traditional Practices
- Emergency Planning and Crisis Response - Critical Incident Stress Debriefing
- Remote and Rural Community Response - Disaster Assistance
- Behavioral Assessment, Intervention, Psychometric Testing and Measurement
- Human Behavior Analysis
- Counseling and Coaching
- Organizational Development, Diagnostics and Interventions
- Stakeholder Engagement, Communication and Knowledge Translation
- Ethical Decision-Making and Professional Practice
- Leadership Development and Change Innovation
- Leadership Support, Coaching and Mentorship (Youth and Adults)
Conference and Professional Development Profile
Conference Presentations
- D'Addario, A. & Kleiber, E. Leveraging LEADS Coaching During Crisis: Leadership Lessons from NWT Wildfire Response. November 2024. Saskatoon, SK. This conference showcases the power of collaboration and synergies in action within rural and remote communities, emergency preparedness and unique ways of managing health human resources.
- D'Addario, A. Planting the seeds of engagement, innovation, and organizational learning: A Northern tale of quality improvement. Canadian West Health Leaders Conference, October 2023, Victoria, BC. This conference focused on leadership strategies to offer a sustainable, safe, and healthy work environment that fosters a caring culture.
- D'Addario, A. & Whitman, B. Improving School-based Child and Youth Mental Health Services in the Northern Communities: Cross-departmental Collaboration, Implementation and Cultural Innovation. 23rd Canadian Collaborative Mental Health Conference, June 2022, Virtual, Montreal, QC. This conference discussed collaborating in ways to create new pathways towards recovery, empowerment and social inclusion.
Professional Development Profile
- CCHL Organizational Development Think Tank, April 2024
- Maclean's & Company, 2024 HR Workplace Trends, February 2024
- CASCADES – Climate Change in Healthcare, Fall 2023
- Working Mind, August 2023
- Road to Mental Readiness, Train-the-Trainer, August 2022
- Applied Suicide Intervention Skills Training (ASIST) – updated February 2021
- Mental Health First Aid, Northern Peoples - updated February 2022
- Critical Incident Stress Debriefing, February 2013 & updated February 2022
- Sensory-based Trauma Assessment and Intervention Training, November 2015
- Dialectical Behavioural Therapy Training and Certification, January 2014
- Supervisor Safety, 2016
- Leadership for Safety Excellence, 2016
- Standard First Aid and CPR - due for renewal
Academic & Professional Awards
- Recipient, Adler University, 2023-2026 John Lewis Doctoral Scholarship (50,000)
- Recipient, McGill University, 2021-2022 Global Health Scholar
- Recipient, Spencer-Hick Family Global Health Education & Training Grant (3000.00)
- Recipient, GNWT, Premier Award of Excellence, Mental Health and Addictions, November 2018
- Recipient, OISE/UT Graduate Assistantship September 2003 to 2005 (17,000)
- Recipient, Entrance Scholarship for OISE/UT, 2002 (12,000)
- Candidate, Rhodes Scholarship, Rhodes University, 2001-2002
- Recipient, Third Year Psychology Prize, 2001-2002 (350.00)
- Recipient, Ewing Memorial Scholarship, 2001-2002 (1,000)
- Recipient, Trent Student Award of Excellence, 1999-2000
References
Professional and academic references available. Vulnerable sector check can be arranged.
Languages
English
Native or Bilingual
French
Elementary
Affiliations
- Canadian College of Health Leaders
- Canadian Neonatal Foundation: Evidence-Based Practice
Timeline
Organizational Development & Leadership Consultant
Northwest Territories Health and Social Services Authority (NTHSSA)
2022.05 - Current
Faculty and Student Advisor
McGill University, Desautels Faculty of Management
2022.01 - Current
Territorial Manager, Mental Health & Wellness
Northwest Territorial Health and Social Service Authority
2017.08 - 2022.05
Regional Manager, Mental Health Heath and Addictions
Northwest Territories Health and Social Services Authority
2016.02 - 2017.08
Registered Psychologist
Eastern Health – Tuckamore Treatment Centre
2013.11 - 2016.01
Clinical Supervisor
Beaufort Delta Health and Social Services Authority –Mental Health Heath and Addictions
2011.05 - 2013.11
Child, Youth, and Family Counsellor
Beaufort-Delta Health and Social Service Authority
2009.08 - 2011.05
Psychometrist
Regional Mental Health Care London
2008.01 - 2009.08
Psychological Consultant
Hamilton-Wentworth District School Board
2005.04 - 2008.01
Doctor of Philosophy - Industrial & Organizational Psychology
Alder University
Masters of Management - International Masters for Health Leadership
Desautels Faculty of Management - McGill University
Doctor of Philosophy - School And Clinical Child Psychology - ABD
Ontario Institute For Studies in Education, University of Toronto (OISE/UT)
Master of Arts - School And Clinical Child Psychology (Honours)
Ontario Institute For Studies in Education, University of Toronto (OISE/UT)
Bachelor of Science - Psychology (Honours)
Trent University
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