ADRIENE NIU
Burnaby
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service with over 7 years of customer service/sales experience. Provided effective and timely resolution of customer inquiries. Excellent leadership and time management skills. Strong verbal and written skills in both English and Mandarin.
Overview
10
10
years of professional experience
Work History
Telus Sales Representitive
TechBox Communications
07.2022 - 11.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Assistant Director of Admissions
CDI College
06.2019 - 06.2022
- Respond to prospective student's inquiries; schedule admissions appointments, conduct admissions interviews
- Work with Financial Department to assist students applying for Canadian Student Loan
- Assess new student applications to determine admissibility and course/program eligibility based on established guidelines and policy
- Contribute and monitor the quality of the student's academic experiences
- Authenticate documentation submitted by students; perform data entry and updating or changes to student information regularly maintain student records, perform filing, scanning, digital archiving.
In-Home Sales Consultant
Shaw Communications
10.2017 - 10.2018
- Promoting and selling Shaw's residential products (internet, television, and home phone) through out-bound calling and promotional events
- Exceeded monthly sales target and received the award for performance results
- Maintained good customer relationships after the sale is completed.
Bilingual Customer Service Representative
Shaw Communications
06.2015 - 10.2017
- Answering approximately 50 inbound customer calls per day in both English and Mandarin
- Discussing billing issues with customer and offering possible solutions
- Providing information on products, service plans and collecting customer information to set up accounts
- Able to navigate between systems while on the call with customer
- Handling escalations in timely manner to ensure customer loyalty
- Following the company's 'first call resolution' model to provide a solution for customer by the end of the call
- Transferring calls to appropriate department.
Third Party Validation Representative
The Acquisition Group
01.2014 - 05.2015
- Reached weekly sales goals, independently and as a team member by cold calling prospective small business customers and building long term relationships with key decision makers
- Trained new team members
- Conducted workshops on understanding customers' buying motives, objections handling and competitors' pricing
- Maintained communication and co-ordination with the Marketing Manager, Back office agents and Sales Representatives to make sure the orders are booked and installed
- Provided customer support regarding products and pricing
- Prepared daily reports and forwarded to team lead.
Education
BBA - Marketing
Simon Fraser University
05.2014
BSc. - Kinesiology
McGill University
05.2011
Skills
- Sales Development
- Account Development
- Competitor Research
- Sales Closing
- Revenue Generation
- Lead Generation
- Client Account Management
- Lead Prospecting
- Customer Service
- Negotiation Tactics
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Timeline
Telus Sales Representitive
TechBox Communications
07.2022 - 11.2023
Assistant Director of Admissions
CDI College
06.2019 - 06.2022
In-Home Sales Consultant
Shaw Communications
10.2017 - 10.2018
Bilingual Customer Service Representative
Shaw Communications
06.2015 - 10.2017
Third Party Validation Representative
The Acquisition Group
01.2014 - 05.2015
BBA - Marketing
Simon Fraser University
BSc. - Kinesiology
McGill University
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