Adrien Kastelein
Burlington
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy’s Canada
07.2019 - Current
- Answered phone calls in a professional manner to address customer concerns and complaints
- Prepared food in a timely manner while following health and safety precautions
- Served an average of 100+ customers per shift at Wendy’s, ensuring fast and friendly service while maintaining accuracy at the register
Snow School Volunteer
Glen Eden Resort
12.2017 - 03.2018
- Facilitated group activities with students to improve skiing ability
- Professionally engaged with parents to give updates on their children’s progress throughout their learning sessions
- Assisted in teaching skiing techniques to 10+ students per session at Glen Eden Resort, providing feedback that improved their skills over a 6-week period
Event Volunteer
Battlefield House Museum & Park
09.2017 - 09.2017
- Facilitated family friendly group activities during the apple festival
- Engaged with the Museum & Park community while fostering a positive environment for visitors
Education
Human Resources Management Graduate Certificate - Human Resources
Mohawk College
Hamilton, ON12-2025
Bachelor of Commerce - Business Management Human Resources Management
Toronto Metropolitan University
01.2024
Skills
- Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
- Bilingual: Fluent in English and French
- Customer Service & Conflict Resolution
- Organizational & Time Management Skills
- Strong Interpersonal & Communication Abilities
Certification
Microsoft Word 2016 Certification: Successfully completed a long-term Word workshop facilitated by Microsoft to earn an official certification
Awards
- Indigenous Award for academic excellence, Ted Rogers School of Management
- Junior Boys Open Tournament Runner-Up, Burlington Badminton Club
- 1st Place Placement in Ski Competition, Milton Heights Racing Club
Timeline
Crew Member
Wendy’s Canada
07.2019 - Current
Snow School Volunteer
Glen Eden Resort
12.2017 - 03.2018
Event Volunteer
Battlefield House Museum & Park
09.2017 - 09.2017
Microsoft Word 2016 Certification: Successfully completed a long-term Word workshop facilitated by Microsoft to earn an official certification
Human Resources Management Graduate Certificate - Human Resources
Mohawk College
Bachelor of Commerce - Business Management Human Resources Management
Toronto Metropolitan University
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